TripMate Insurnace TripMate refuses to pay Internet

My 79 year old grandmother went on a trip with her friend to D.R. for 12 days, which was supposed to be a dream trip for the both of them. About 3 or 4 days into their trip my grandmothers friend passed away from a massive heart attack. As anyone can imagine the whole ordeal was a nightmare from that moment on, for her and us trying to get her back on U.S. soil. We had the hardest time getting her back tpo the U.S., but once she was back we breathed a sigh of relief thinking that all the troubles of getting her back to the U.S. would be the hardest part of this ordeal. Enter tripmate whose slogan should be, "just when you thought it couldn't get any worst, we step in & make it a total nightmare".

For starters, this all happend 12/2/16 & it's not 5/1/17 & they still haven't paid us in full. Yup, that's right, give them your money & you can kiss it goodbye. You literally have to die to get your money back from them in a timely manor & it won't even be the full amount. We should know, since the family of my grandmother's deceased friend only got back the money for the days she was dead on the trip (and by that I mean only the hotel portion, because by their standards she technically did fly back even though she wasn't breathing for her return flight)!!!!

We filed the claim about a week after my grandmother was back, they didn't even review our claim until almost 3 months later, after a barage of calls from me acting as her proxy. When I asked why they didn't even touch the claim or look it at, they had no answer. Apparently just an "oopps" will do for their customers when you don't review claims for 3 months. You would think after that they would rush to pay the claim, wrong again! It took calls twice a week, and over a month to get any payment at all. Also, you should be aware that everytime you call, no matter what time of day it is, prepare to wait for at least 10-15 minutes to speak to a human.

Trust me when I tell you ,the wait time is not even worth talking to customer service, because their definition of customer service is they literally know nothing. I mean absolutley nothing, don't even try, anything they can tell you can find online and more. They read a script and do not divert from it at all, so don't except a thinking, compassionate, action taker. What you should expect is a robot reading off a script. At this point you might be thinking, well I would just ask for a supervisor.....yeah I tried that too. They aren't allowed to transfer you to a supervisor or let you speak them, yup that's right. No, instead of just giving you a supervisor to speak to and make it easier, you must leave your number and pray they call you back. I suggest you pray hard, as it took me at least two calls to get a supervisor to call me back.

So fast forward to 4 months later, we finally get a check, whooooohooooo! or so we thought.......it was not the full amount of the refund. After 4 months of telling these crooks that they had the orginal date of death wrong on the deceased claim (who also had to deal with the same nonsense) to check the death certificate to make sure they get it right on ours. What do they do, they screw ours up. So our claim has 3 days of hotel stay missing from it. They still owe us 3 days. After sending in a reciept for the travel date back, which the customer service agent said would be enough. They deny us, surprise surprise. Their reasoning? They assume we are claiming the flight, after specifically talking to customer service and explaining they did not reimburse the correct amount of days, having her note it in our file, sending in the reciept, calling in and checking on it & again explaining why we sent it, they still deny us.

These people literally have no shame, they are such greedy bloodsucking crooks that they would stoop so low to take from our senior citizens and the deceased. DO NOT, I REPEAT DO NOT, DEAL WITH THESE INCOMPETENT CROOKS!!!