Complaint Review: tripres - las vegas Nevada
- tripres 6145 spring mountain road , las vegas nevada 89146 las vegas, Nevada United States of America
- Phone: 800-255-0372
- Web: www.tripres.com
- Category: Hotel
tripres a division of prestige travel, inc made reservation to reno peppermill hotel 4/3/11-4/6/11 trough rep. Janet; promise room w/2 queen b eds; got room w/2 doubles; contacted Randy, who was harshly screaming at me and las vegas, Nevada
*Consumer Comment: No Peppermill in Las Vegas
*UPDATE Employee: Tripres
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I made a reservation with tripres.com trough representative Janet, who promised 1 room with 2 queen beds( 2 adults and 2 kids-12 and 10); instead we have been told at the hotel desk that do not have 2 queens, only 2 doubles; i try to contact tripres and talked with Randy, who put me on hold, and then came back and said that 2 queens been sold, and i have to take 2 doubles; i told him that we cannot fit there, he started harshly screaming at me( my daughter sat next to me and heard all this hassle), and finally hung up on me, and did not even call back to apologize. Hotel manager tried to upgrade the room for about $100 more, which I did not take. My family took the room, my husband( big and tall guy) and I couldn't sleep all nights. I tried to contact a supervisor Richard next day; he made a long deal short and told me that they are not going to issue any refunds as I was agree to take the room; he did not even offer a free upgrade instead. After all this insults and stresses, our vacation was ruined. I was suffering from migraine( never experienced it before); kids were stressed out by observing us. Then I decide to search about tripres on tripadvisor: guess what? all reviews were negative. I am going to file complain with BBB, and believe this company with there disrespectful customer service representatives MUST get punished as they deserved it; I am trying to protect others from being insulted and tricked by tripres.
This report was posted on Ripoff Report on 04/05/2011 02:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tripres/las-vegas-nevada-89146/tripres-a-division-of-prestige-travel-inc-made-reservation-to-reno-peppermill-hotel-431-714187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
No Peppermill in Las Vegas
AUTHOR: Maven775 - ()
SUBMITTED: Monday, June 24, 2013
I have no idea where this woman actually stayed but there is not now, nor has there ever been, a Peppermill in Las Vegas Nevada with the exception of a restaurant that has no hotels. Nor are the reviews on Tripadvisor negative. The Peppermill holds the number one spot. She clearly has mistaken the name of the hotel she stayed at.
#1 UPDATE Employee
Tripres
AUTHOR: truthfulfacts - (United States of America)
SUBMITTED: Thursday, May 19, 2011
The prolem here is with tripres and Prestige Travel in Las Vegas. There are other travel companies with the name Prestige Travel that have no affiliation with the Las Vegas company. The best way to book travel is with an agency that has been in business for a long time and has an excellent reputation.
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