Troost Bros. Incompetent Contractors With No Integrity Staten Island New York

We hired Troost Brothers to install a new roof on our home and had an absolutely horrible experience with them.

We own an older home and the job entailed the complete removal of the old roof and an installation of a new one.

We had problems right from the very beginning of the project. We were very specific about the materials that we expected to be installed on our home and had them specified in the contract. The new materials were delivered to our home after the subcontractor had already torn off a significant portion of the roof. I pointed out to the subcontractor that some of the materials that were delivered were different than were agreed in the contract. The subcontractor said that Troost Brothers was responsible for ordering materials and that they often ordered the same materials regardless of what the contract stated.  They also said that the materials "were all the same." I contacted Troost Brothers, who were almost never on site unless they had to pick up a check, and they said that they had to continue with the materials on hand since the roof was already partially removed. This was an outrageous response but I was trying to avoid a situation where the contractor walks off leaving me with a gaping hole in my roof.

After the roof was installed, I pointed out serious deficiencies to Troost Brothers.  They acknowledged that the roof was not installed properly, but stated that they "couldn't afford to do it again".  I said that I fully expected the roof to be reinstalled, but they refused.  I even showed them sections of roofing guidelines that outlined the proper installation methods.  They stated that they "believed me" that the roof was not done correctly, but were not going to replace it.  As I feared, sections of the roof began separating from my home and leaking.  Troost Brothers was required to return to my home on four separate occasions within a year of the initial installation to fix these problems.  Each time they returned, I reiterated that I expected the entire roof to be reinstalled or that I would pursue legal action.  At one point, they brought two "independent" contractors, who happened to be members of the local home improvement contractors association (as is Troost Brothers), to evaluate the roof.  Even though they were aware of the number of problems that had already occurred, they tried to convince me that the installation was correct.
 
I hired a professional architect to evaluate the installation and get an unbiased third party opinion on the situation.  He confirmed that the roof was, in fact, not installed correctly.  He was shocked that any contractor would claim the installation was correct given the obvious problems.

I finally was left with no choice but to file a lawsuit against Troost Brothers.  And oddly enough, as soon as the suit was filed, someone starts phoning in fraudulent, anonymous angry homeowner complaints against me to the local department of buildings claiming that I'm constructing an "oversized" deck in my yard.  The timing was interesting considering the deck was standing for years and is the smallest one in the neighborhood.  Lucky, it wasn't a problem because, unlike my roof, my deck was built well and according to the local building code.

Since filing the suit, I've had to hire third party roofing contractors to repair other leaks in the roof.  In addition, other sections of the roof are showing signs of warping, another indication of the poor job that was done by Troost Brothers.

Multiple complaints have been filed against Troost Brothers with the New York City Department of Consumer Affairs.

Troost Brothers has absolutely no integrity and hires incompetent subcontractors.  And let's face it, can any homeowner afford to have a contractor work on his or her house that doesn't have the resources to fix their mistakes?