Complaint Review: Tropical Twisters Gymnastics
Tropical Twisters Gymnastics Would not remove a late fee, that I should not have been charged. Cape Coral Florida
*REBUTTAL Owner of company: Late Fee issue
*Author of original report: Response to Tropical Twister
*REBUTTAL Owner of company: Customer informed of policies
My daughter took classes there every Thursday. When I showed up on Nov. 6th, I went to the counter to pay my monthly bill, which I always do at the beginning of the month. Jessica informed me that there was a 25.00 late fee on my account because I should have paid it by the 5th. I said, "Well, we only come for classes once a week, we were not here yesterday, today is the 6th, can you remove the fee as a one time courtesy?" She said, "I can only remove it if you give me your credit card or check card to sign you up for automatic payments." I said, "No, I guess we will not be coming back then." She then said, "Well you didn't give us a 30 day notice so if you don't pay for this month, plus the late fee, you will be turned over to collections." We walked out. These people need to take a course in customer service. I would never go back to this place.
This report was posted on Ripoff Report on 11/07/2014 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tropical-twisters-gymnastics/cape-coral-florida/tropical-twisters-gymnastics-would-not-remove-a-late-fee-that-i-should-not-have-been-cha-1187492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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