Complaint Review: TruConnect - Internet
- TruConnect Internet USA
- Phone: 855-878-2666
- Web: truconnect.com
- Category: Internet Service Providers
TruConnect Unwilling to refund monies paid to the them in good faith for product and services not received. Internet
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On 7 May, 2014 I placed an order for a TruConnect Mobile Hotspot (MIFI) for $79.00 plus $5.99 Shipping and Handling, totaling $84.99. On 09 May, 2014 I received email confirmation unit was shipped. I received the unit on 12 May, 2014 and tried numerous times to activate it. I then emailed customer support and registered my complaint. I was assured it would be rectified. On 13 May, 2014, TruConnect debited my debit card 10.00 because my account balance was low.
On 16 May, 2014, I received confirmation of my return and refund request. I also received the return authorization and instructions. I followed them and returned the device, (at my expense). On 19 May, 2014, I received an automated response acknowledging my inability to register the devices ESN. On 21 May, 2014, I received yet another email stating they were still working on the problem.
On 14 June, 2014, I received a credit memo for the original 84.99. It doesn't mention the return postage for the device or the $10.00 debit on my card for wifi. As of 11 Nov, 2014 I have yet to receive a refund. I have called on numerous times and on several occasions, was told a check was sent to my address on record. I asked why a check was sent when I should have received a credit to my credit card (debit card). They did not have an answer. They did say that the $10.00 they debited my checking account was non refundable as was the postage it cost me to return the defective device. Everytime I call them now, they state that I will receive a refund to by debit card within 3 days. This has been going on for months.
This report was posted on Ripoff Report on 11/11/2014 08:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/truconnect/internet/truconnect-unwilling-to-refund-monies-paid-to-the-them-in-good-faith-for-product-and-serv-1188306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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