• Report: #205315
Complaint Review:


  • Submitted: Wed, August 09, 2006
  • Updated: Wed, August 09, 2006

  • Reported By:mtown West Virginia
857 W South Jordan Parkway Suite 201 South Jordan, Utah U.S.A.

Trugenix ripoff billed me for something I wasnt aware of South Jordan Utah *EDitor's Suggestions on how to get your money back into your bank account!

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I was solicited on the phone by trugenix aka pure health labs. They told me i would received two bottles of hoodia for free. I had had to pay 5 for shipping for each bottle. The guy never told me anything else other than he would email conformation of my order. I didnt receive no at any time. I received my bottles a couple days ago. I havent even had the chance to use it yet when i check my bank account to find out i was billed 46.90. I had to go to my bank to find out what i was being charged for. I had to get the number from them. I waited on hold for 15 mins before someone got on the phone.

The woman was very rude and said that i was aware of the autobill shipping. I said no i wasnt the person didnt explain it to me. She said yes they did they recorded and that person would lose their job. I couldnt receive a refund because they couldnt take the bottles back even though i didnt even open the package. She claims she canceled my order. She put me on hold to talk to someone named Nick. He told me that they dont record but listen"live" to all of the calls. he said i would receive half my money back because i insisted even though he said i have no rights and blah blah.

I told him even if this product works for me (i doubt i feel so violated)I would NEVER do business with them again. After hanging up later that day i find out that i was billed another 46.90!! this put my bank account over my limit and now i have all these consquences to deal with. I probably wont even receive my refund and now i have a negative 133 on my account because two other small 5 dollar purchases bounces thanks to them. Im so worried im closing my bank account out so they cant bill me again like ive read on here. This all just happened yesterday on august 8,2006 Do not buy from any of these companies. I wish when that telemarketer called i would of hung up on him. Do not order from trugenix or pure health labs. Its the same company just uses two names.

mtown, West Virginia

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 08/09/2006 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trugenix/south-jordan-utah/trugenix-ripoff-billed-me-for-something-i-wasnt-aware-of-south-jordan-utah-editors-sugge-205315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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