Report: #863731

Complaint Review: TruGreen

  • Submitted: Wed, April 04, 2012
  • Updated: Wed, September 26, 2012
  • Reported By: \m/ — Davis County Utah United States of America
  • TruGreen
    2435 W Custer Rd
    Salt Lake City, Utah
    United States of America

Show customers why they should trust your business over your competitors...

Everybody has $50 just lying around doing nothing, right? Or maybe another $70 to throw around for someone to come spray some weedkiller on your 1/4 acre lot, a third of which is even grass, yeah?

Well I don't. And what I thought was just a $50 service fee to 'treat' my lawn turned into a $120 hit to my bank account, because TruGreen FAILED to be up-front with their services to my wife.

Read the fine print, people. Or better yet, make sure you hear all the details when signing up for this 'lawn-care service' company. Even better: DON'T SIGN UP WITH THEM.

That $50 you all have just burning a hole in your pocket, I'm told, is an 'initial start-up fee,' for some guy to come look at your lawn, rub his chin, scratch his head, pretend to take some notes and say, 'Well, we need this chemical for so-and-so timeframe, and in 7 or 8 weeks we'll be back out to put more crap on your lawn. At which time we'll charge you another $70.'

But back to that first $50. Fifty bucks. Wow. I could have gone to Ace, bought a fertilizer bucket with some wheels, picked up some no-name spread and still had change to go to Subway for lunch. And you wouldn't know the difference driving by my place in May.

Instead, I got to pay for some dude in a uniform to 'assess' my lawn with all his landscape knowledge, and THEN I got charged a whopping $70 for the actual treatment. My bank account is now $120 poorer. Did I mention I have money to burn? Oh, I didn't. Because I DON'T.

When I called to complain, I got a somewhat sympathetic person who simply said, 'I'm sorry you weren't completely aware of the service charges.' And refused to reverse any charge. Have a nice day.

So just remember, if you have a spare $50 just sitting there not knowing what to do, whatever you do, don't go to dinner. Don't go get some wine or bourbon. Don't go get your wife some flowers. Don't give it to your kids for chores or good grades. Don't spend it on gas for your car. And certainly don't save it.

You'll need it for some dude in a lawn-care uniform to 'assess' your lawn. Because, apparently, that $50 is worth more than anything else you could spend it on. RIPOFF.
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This report was posted on Ripoff Report on 04/04/2012 09:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Hidden Fee?

AUTHOR: melissa - (United States of America)

I wanted to start this by saying full out that i am an employee for this company. I am in customer service and also the Audit process. This year trugreen started adding a $50 initial startup fee for services, because with the first application we do not only come out to treat the lawn, they do an evaluation of the property to asses which materials are needed and which aren't. This would have been explained to your wife when she called to set up services BUT... they do not explain the initial startup fee instead what they do is give you a total for all the services over the year, instead of breaking down what it cost you month by month (this is new company policy). Either way it is not a ripoff, your wife agreed to the costs of services and also gave them the credit card number. If your unhappy with the services then you can call to cancel at any time, it is not a legally binding contract. You can also call your local branch and ask to listen to the audit tape of the sale and hear for yourself what was sold to your wife. We do not try to hide anything from our customers, and it is not the companies fault if unhappy customers choose to preach to the internet instead of just calling in to talk to one of us. 
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#2 UPDATE Employee


AUTHOR: Cody Sharpe - (United States of America)

Let me explain this again TruGreen audits all sales on a recorded phone line, so his wife agreed to the services and signed up for autopay with a credit card. The charge is valid and TruGreen will prove it and his credit card company will not reverse the charge and neither will TruGreen.
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#3 Consumer Comment

Which Fee?

AUTHOR: Robert - (U.S.A.)

I am having a hard time understanding which fee you are complaining about?

Your initial report talks about being charged $50 for an assessment and then based on what you wrote, being charged 7-8 weeks later being charged $72 for another treatment.  Yet in your recent post you said you were charged $50 and $72 two days later?

If you are complaining about the $50 charge, sorry but it sounds like you don't really have a leg to stand on in this case.  Your wife called, they came out, and she signed the receipt for the $50.

Now, if you want to complain about the $72 fee...perhaps you have a valid dispute.  Regardless of if it was 2 days or 7 weeks later if your wife did not sign any agreement to the $72 you should dispute it with your CC as an unauthorized transaction.   But you better do that soon as you are running out of time(if you haven't already).  But before you do that you better double check the receipt and as you say all of the "fine print".  Because "INITIAL STARTUP" sure sounds like you are STARTING Service.  So you might want to double and triple check making sure she didn't sign anything else.
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#4 General Comment


AUTHOR: Baseball4 - (United States of America)

Wow you have 11m worth of lawn according to you and you state you can do it yourself. Weed control fertilizer and guaranteed results all within in $50 and still get subway please tell me your secret. Stop crying about it and next time maybe you and your wife should both be there and discuss it. Just my thoughts
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#5 UPDATE Employee

TruGreen Audits ALL Sales

AUTHOR: Moosegreen - (United States of America)

As a TruGreen sales rep I know for the fact that ALL SALES are audited by a customer relations specialist who RECORDS every single call and explains (or at least tries because people interrupt them) the payment method. Your wife agreed to said services and then signed up for auto pay which is taken out after each application. The $50 charge is a one time fee to cover the cost of the Healthy Lawn Analysis so we can customize the program for your lawn. The sales rep. and the customer relations specialist inform all new customers of this charge. I am sorry that you are having a bad experience and do note that this program really does work!
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#6 Consumer Comment

How did they get your card?

AUTHOR: Ashley - (U.S.A.)

Okay: Your wife made a call. A guy shows up and gives her a bill for 50$ with a card and a website. Later some other guys show up and you get charged 72$ for that. No where in your tale do you say when they got your credit card information. If they billed you, how did they get it in the first place? Did you go to the website to see what you were signing up for?

There's details missing from your story. Companies just can't randomly charge your bank account, you had to give them authorization to charge your account at some point. Why didn't you, well, ASK how much the services cost?
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#7 Author of original report

That's awesome for you, Larry

AUTHOR: \m/ - (United States of America)

So glad that a pittance of $50 is nothing to you. It is to me. And yeah, as a homeowner three times over, I know a little about the cost of things.

Pardon me for using this website as forum to voice what I think is a RIPOFF.

Because they FAILED to disclose the service.
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#8 Consumer Comment

What do you do for free?

AUTHOR: Larry - (U.S.A.)

You said you could have done it yourself but instead you called out a company that specializes in lawn care.  Then you pitch a b***h because they charged you for doing the work you requested and approved. Just how much, exactly, do you think they should charge to drive out to your stucco-and-tar-paper mansion, provide all the materials and equipment, and provide the labor to work on your lawn?

You act like $50 is a lot of money.  Anyone who owns his own home knows that it costs money, especially when you hire others to do things you could do yourself.  Either grow up or move back into your mother's basement.

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#9 Author of original report

It's a RIPOFF when I don't see a contract, and they're not upfront about fees

AUTHOR: \m/ - (United States of America)

Thanks for the rebuttal above, but I have every right to call RIPOFF on a 'service' that wasn't fully explained to me. For the record: There was no contract. There was no signing of anything by my wife the one and only time a TG tech showed up.

Here's how it went down, if I can explain myself to you and you can understand it since I am such an illiterate hayseed:

My wife called me one day at work and said she was thinking of calling this company. I said OK, but make sure to get something in writing. A day later, some guy shows up in a TG truck, sprays the yard and hands her a receipt that says IF1 - INITIAL STARTUP 50 with a price of $50. The receipt shows 'products applied,' and as I get home as see the receipt, I figure that $50 was for the 'treatment.' I now know, too late, it was for his apparent 'assessment.'

With the receipt is a pretty little doorknob placard with a phone number and website and some catch phrase about the right services for my lawn at the right time. No contract. No follow-up phone call saying 'Here's what we did to your lawn and here's how much we will collect from you for said service.'

Two days later, my ccard is charged twice. $50. And $72.

Please, enlighten me as to how you would react to this 'service.'

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#10 Consumer Comment

Where is the ripoff?

AUTHOR: Ashley - (U.S.A.)

They offered you a service. The prices were in the contract you signed. Perhaps in the future you should actually read what you are signing and understand the contract. The only problem I see here is you not being literate and agreeing to something you don't understand.
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