Complaint Review: Trupanion - Seattle Washington
- Trupanion 907 NW Ballard Way Seattle, Washington USA
- Phone: 855.591.3100
- Web: http://trupanion.com/
- Category: Veterinarian Services, Animal Services
Trupanion Unrealistic Activation Seattle Washington
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After paying almost 4,000.00 for my new puppy I was to have him checked by my vet within 24 hours of receipt which I did. After vet check the paperwork was faxed to Trupanion the same day within 1n hour of getting home at approx 6pm.
The server was down later that night and the next day so I tried to email the activation form back complted that had been sent the day my local server was down.
The form was not accepted and the rational was that it was not done immediately. This was done the next day as soon as the server was working.
It is highly unrealistic to expect people to sit up at their computer 24/7 and expect a reply after faxing the required form to Trupanion. They don't even accept that the completed activation was done within 48 hours, which is when the server was back online and I got home from work.
This report was posted on Ripoff Report on 06/18/2015 04:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trupanion/seattle-washington-98107/trupanion-unrealistic-activation-seattle-washington-1236555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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