• Report: #1077370
Complaint Review:

Trustco Bank

  • Submitted: Tue, August 20, 2013
  • Updated: Tue, August 20, 2013

  • Reported By: 5SF — Lake Mary Florida
Trustco Bank
Glenville, New York USA

Trustco Bank unethical operators, unfriendly, uncooperative, rude, secretive Glenville New York

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the branch employees with whom I deal, try to be helpful but they are stuck in a bad corporate culture.  The branch employees are not allowed voice mail.  So, when you call, the call goes into oblivion after the first ring.  Rules don't meaan anything at this company.

I opened a business aacount with Trustco after seeing an ad in which the bank sited not taking any bailout money.  That was a huge mistake on my part.  I've had wires not move for days. I calaled the corporate wire desk one day and talk with the wwire desk person.  On another desk, I call to check on an outgoing wire, and the customer rep says customers cannot talk with the wire desk. Trustco employees say one thing and corporate doesn'ty back them up.

On another occasion, I deposited a check from Chase Bank into the Trustco account and it cleaared the Chase account the same day it was deposited into Trustco.  But, Trustco did not post the money to my bank account for 15 days.


Doing business with this bank is a mistake that I won't make again.

This report was posted on Ripoff Report on 08/20/2013 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/trustco-bank/glenville-new-york/trustco-bank-unethical-operators-unfriendly-uncooperative-rude-secretive-glenville-ne-1077370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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