Complaint Review: TrustFax / efax - Internet Internet
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- Author Not Confirmed
- TrustFax / efax Internet United States of America
- Phone: (866)733-7040
- Web: trusftfax.com
- Category: Business Consulting
TrustFax / efax Continued to bill for months after account cancellation , Internet
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After receiving a confirmation email, I continued to be billed for 4 months. When contacted, billing acknowledged their error and told me to wait on hold to be transferred to a supervisor in order to credit my credit card.
4 calls , holding for 30 min. each time before I hung up. When I called again and stated to just make a note in their system informing the supervisor of the credit, they immediately put me on hold again for another 25 min. before I hung up.
Calling my credit card co. was the only way to remove these charges.
*Customer service can be VERY difficult to understand. Located in a land far away.
This report was posted on Ripoff Report on 06/08/2011 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trustfax-efax/internet/trustfax-efax-continued-to-bill-for-months-after-account-cancellation-internet-738599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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