• Report: #1026615
Complaint Review:

TRX Software

  • Submitted: Sun, March 10, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: Mary T — CHESTERFIELD Virginia United States of America
TRX Software
906 Dashiel St Internet United States of America

TRX Software TRX software does NOT work!!! Murfreesboro, Internet

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I have used TRX software for the past 3 years switching from another company becuase of price. I am a retired CPA and do less than 25 returns; therefore I don't want to pay big bucks for software. Although I wasn't thrilled with TRX, this year the software is trash.

I found out that they no longer have a relationship with Red Gear (software developers) and have new developers.  They are totally in over their heads.  I have called on several occassions and get absolutely no results--ie fixes of problems that I share with them.  I requested a refund and was told that I don't qualify. They offered my next year's software free!  What a joke. They couldn't pay me to use it. 

I have only done my return thus far and have called my clients and suggested that they get their returns done elsewhere. I can't trust the software.  Numbers fall off forms causing the tax liability to change. Either I am going to totally retire or try another software else next year. 

To do my own return, I have double checked each number; made sure it was on the form and then printed it. The IRS won't like it, but I guess I will paper file my return this year. How can I trust the e-file since I have seen numbers fall off the return while it is open! 

Please, do NOT use this software.

This report was posted on Ripoff Report on 03/10/2013 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trx-software/internet/trx-software-trx-software-does-not-work-murfreesboro-internet-1026615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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