Report: #1023979

Complaint Review: TRX Tax Software

  • Submitted: Tue, March 05, 2013
  • Updated: Tue, March 05, 2013
  • Reported By: TaxPrepFL — Seminole Florida USA
  • TRX Tax Software

    United States of America

TRX Tax Software Run from this company fast!! Horrible Service!! Internet

Show customers why they should trust your business over your competitors...

We had previously used TRX with no issues for the last three or so years.  This year, everything went south.  We ended up having to buy a completely new software program so we could continue to do tax returns.

 We would have to wait on hold anywhere from 1 hour to 5 or 6 hours, only to be told we would get a call back.  We had continual networking issues and were finally told that they could not help us anymore, and would be available to help us April 15th.  

This is the incident that caused us to buy new software.  We have had no problems whatsoever.  From what I understand, TRX still has not released state or corporate forms.  We are now stuck having to extensions for 120+ corporate clients because of this horrific ordeal.

We have given up hope on ever getting our money back, but sincerely hope (wish) they are held to task for this mess.
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This report was posted on Ripoff Report on 03/05/2013 03:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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