ED Magedson – Founder
TRX906 Dashiel Street Murfreesboro, Tennessee USA
TRX or Over the Top Technologies Delivered Defective Product Murfreesboro Tennessee
On Jan 30th, the first day my tax software was supposed to go live with IRS, only 4 of 50 states were available and many of the forms, although available by IRS, were not by the program. Requests for support and assistance went unanswered, as did (eventually) requests for a refund. I could no longer wait for a functioning program as I had clients waiting to make appointments. I filed a complaint with the TN Department of Consumer Affairs. They negotiated a settlement with the company of a full refund of my purchase price which I and the company agreed to. However, that was the last that I or the TN Department of Consumer Affairs heard from the company. TN finally had to close my complaint with a "Company failed to respond" note. I have once again emailed to ask for them to honor the settlement and am not optomistic about a response.
This report was posted on Ripoff Report on 06/24/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trx/murfreesboro-tennessee/trx-or-over-the-top-technologies-delivered-defective-product-murfreesboro-tennessee-1061719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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