Report: #666498

Complaint Review: Trymedia - Gamestop Customer Service

  • Submitted: Mon, November 29, 2010
  • Updated: Mon, November 29, 2010
  • Reported By: Ellery — Ashland Ohio United States of America
  • Trymedia - Gamestop Customer Service
    2012 16th street
    Internet
    United States of America

Trymedia/Gamestop Customer Service Trymedia NO customer service, repeat orders with invalid keys, NO resolve Internet

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Purchased a game (Grand Theft Auto 4) off of Gamestop digital download webpage which is powered by TryMedia, owned by Real Networks. Purchased 11-27-2010 at 14:52:38, order number 2259307. Was sent an incomplete serial number to activate product. Was refunded, and told to re-order. Re-ordered 11-28-2010 at 14:32:26, same thing. Re-ordered 11-28-2010 at 14:55:55, and same thing, but was told it was going to tech support. Got an e-mail today (Mon, Nov 29, 2010 at 3:36 PM) giving me instructions to use discount code for 100% off to re-order and get a correct serial number, all others were incomplete. Followed instructions, was charged for another purchase, discount code did not work. Called Trymedia support for the 6th time in 2 days. All they could offer was to walk me through the purchase AGAIN after refunding current one. I refused, told them to refund all purchases, and am contacting BBB because of the hassle for a $4.99 game.  
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This report was posted on Ripoff Report on 11/29/2010 11:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trymedia-gamestop-customer-service/internet/trymediagamestop-customer-service-trymedia-no-customer-service-repeat-orders-with-invali-666498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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