Report: #666498

Complaint Review: Trymedia - Gamestop Customer Service

  • Submitted: Mon, November 29, 2010
  • Updated: Mon, November 29, 2010
  • Reported By: Ellery — Ashland Ohio United States of America
  • Trymedia - Gamestop Customer Service
    2012 16th street
    United States of America

Trymedia/Gamestop Customer Service Trymedia NO customer service, repeat orders with invalid keys, NO resolve Internet

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Purchased a game (Grand Theft Auto 4) off of Gamestop digital download webpage which is powered by TryMedia, owned by Real Networks. Purchased 11-27-2010 at 14:52:38, order number 2259307. Was sent an incomplete serial number to activate product. Was refunded, and told to re-order. Re-ordered 11-28-2010 at 14:32:26, same thing. Re-ordered 11-28-2010 at 14:55:55, and same thing, but was told it was going to tech support. Got an e-mail today (Mon, Nov 29, 2010 at 3:36 PM) giving me instructions to use discount code for 100% off to re-order and get a correct serial number, all others were incomplete. Followed instructions, was charged for another purchase, discount code did not work. Called Trymedia support for the 6th time in 2 days. All they could offer was to walk me through the purchase AGAIN after refunding current one. I refused, told them to refund all purchases, and am contacting BBB because of the hassle for a $4.99 game.  
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