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Report: #900623

Complaint Review: TSP Travel - Internet

  • Submitted:
  • Updated:
  • Reported By: Amy — Killeen Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • TSP Travel Internet United States of America

TSP Travel Hotels-and-Discounts.com No customer service, over charged me almost 800.00, lied about giving me the govt rate (I was on military orders during my stay) Internet

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Do not use Hotels-and-Discounts.com. I called the reservations number on the Residence Inn website and it was actually TSP Travel or Hotels-and-Discounts.com. I am an active duty member of the Army and had to make a last minute reservation when my company decided to send me to a 4-week training in another state. TSP travel assured me that I was getting the government rate so I pre-paid the reservation and my credit card was immediately charged $3,382.68. I was being charged $104 a night plus taxes. When I checked out the receipt from Hampton Inn shows that I was only charged  $2698.36 at a rate of $85 per night.

So TSP Travel charged me $3,382 but Hampton Inn says my stay only cost $2,698.36.

I have tried to contact TSP Travel but after a month of calls and emails I have not gotten any response and the phone line is only for making reservations. Zero customer service. Hampton Inn has been completely unhelpful as well. When I ask them about the $684 discrepancy in the receipts they claim that the reservation was made through expedia.com and they cannot do anything about reservations made on-line.

This report was posted on Ripoff Report on 06/20/2012 07:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tsp-travel/internet/tsp-travel-hotels-and-discountscom-no-customer-service-over-charged-me-almost-80000-li-900623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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