• Report: #718681
Complaint Review:

TSP Travel

  • Submitted: Sun, April 17, 2011
  • Updated: Sun, April 17, 2011

  • Reported By: Old fool — somewhere Internet United States of America
TSP Travel
Internet United States of America

TSP Travel travelscape,llc NO CHANGE OR CANCEL FEE Internet

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I needed to make a last minute reservation for one night only near the Atlanta airport. The need was caused by late flights out of the Philippines. It was almost midnight 03-28-2011. I went online to look for hotels in that area and found a site and searched for hotels.

 I made a reservation at this site because it said by selecting a certain category the  reservation could be changed with no charge or cancel fee. Since this reservation was only going to be needed if the connecting flight was made in Seoul, I felt this would be  the perfect option.
I got my confirming email at 12:05 03-29-11. I then found that I didn't need the reservation so I cancelled it and 03-29-11 12:55:17 am I received an email about my cancellation. 

Hotels 2 Stay has received your cancellation request and forwarded it to the property
A cancellation number was not available from the property at this time.  A reservation agent will send you your cancellation number as soon as the property provides it.

We understand that sometimes plans fall through. We do not charge a change or cancel fee. However, this property (Hyatt Place Atlanta Airport-South) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 4:00 PM ((GMT-05:00) Eastern Time (US & Canada)) on Mar 28, 2011 are subject to a 1 Night Room & Tax penalty. The property makes no refunds for no shows or early checkouts.If you have any questions please feel free to contact us:
4124 S. McCann Court
Springfield, MO 65804 USA
Or you may reach us by replying directly to this confirmation e-mail.

Now pray tell how could I cancel or change a reservation before it was made? my credit card was charged for the full amount by TSP Travel


This report was posted on Ripoff Report on 04/17/2011 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tsp-travel/internet/tsp-travel-travelscapellc-no-change-or-cancel-fee-internet-718681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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