• Report: #977442
Complaint Review:

TSYS Merchant Solutions

  • Submitted: Mon, December 03, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: Card Processing — Conroe Texas United States of America
TSYS Merchant Solutions
Internet United States of America

TSYS Merchant Solutions $250 cancellation fee after 7 years Internet

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We cancelled our service with TSYS Merchant Solutions on 10/04/12.  They told me they were going to charge me $250 for cancelling my contract.  I originally signed a contract with First National Bank of Omaha on 7/18/05 over 7 years ago.  FNBO sold their credit card processing to TSYS Merchant Solutions but I never signed a contract with them.  Originally, my contract was for 3 years and supposedly you have one month a year to cancel without penalty.  Of course they do not notify you of your impending renewal.  Anyway, I sent them a letter on 10/4/12 stating that I never had a contract with TSYS and that I was under no obligation to pay them $250 and that I did not authorize them to draft my account for those funds.  Unfortunately, my bank said they could not block an ACH transaction but that I could dispute it when it was charged.   The cancellation fee was debited from my account on November 2, 2012.  I have disputed the charge and it is under review.  I do not believe the contract has a cancellation fee but if it does, it should have ended with the initial 3 year period or the sale of the company.  Either way, this company tries to ripoff loyal customers that they have made a fortune off of.   Beware of this company and don't ever sign a contract for credit card processing.

This report was posted on Ripoff Report on 12/03/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tsys-merchant-solutions/internet/tsys-merchant-solutions-250-cancellation-fee-after-7-years-internet-977442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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