• Report: #711621
Complaint Review:

Turbo Tax Card

  • Submitted: Tue, March 29, 2011
  • Updated: Tue, March 29, 2011

  • Reported By: Jennifer — Miami Florida United States of America
Turbo Tax Card
Internet United States of America

Turbo Tax Card Green Dot Corporation This company is a TOTAL FRAUD AND SCAM. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

On February 4th, 2011 I did my income tax return with Http://www.turbotax.com. My tax return is very simple. Since I am a full-time college student and I am not currently employed I only get an education credit which came out to $1,000 dollars. I elected to receive the turbo tax card which is like a type of preloaded visa debit card. The website stated that I would receieve the card from 7-14 business days which did not happen. My refund was loaded into this card on February 18th, 2011 by the IRS. I did not receive a card at all and I had to call customer support to have them issue me a new card. I finally received my card on March 1st, 2011. When I went to take out money from the ATM on March 2nd, 2011 I found that I could not retrieve my money.

I called customer support and they rudely informed me that my card was on security hold and that I needed to fax a copy of my license, social security and a utility bill to them in order to move this process along. I was very uncomfortable sending this information to a nameless faceless department but I need this money so against my better judgment I sent it. I sent the documents on March 3rd, 2011 and was told that it would take 1 business day for me to receive a call from the investigation department. When 1 business day came and went I called customer support again. I was then told that it would take an additional 5 business days to receive a call and that they would put an e-mail to the investigation department. I was also told that the reason for the investigation was that multiple direct deposits went into the account and this is not so.

I was also told that the hold came from the IRS itself. I proceeded to call the IRS and the customer support agent advised me that there was no such hold over my money and that I should seek legal advice. I then waited the 5 business days and when no call came I called again. They told me it would take another 5 business days. I had no choice but to wait it out again and hope for a call. No call ever came when I called again they informed me that no additional information was available at this time and that I should be more patient in waiting for my money. As of this date it has been 18 business days since I sent in those documents and a almost 2 months since the IRS sent my money to this company. Customer support has been very rude and I believe that I will never see my money.

I have no idea where to turn or what to do. I cannot afford any legal representation since I am a full-time college student and depend on support from my family. Is there anything I can do to get my money? I've tried calling everywhere and this company has outsourced to India. I did find out that the turbo tax card is being sponsored by green dot which has other re loadable cards. If anyone knows anything that I can do to get my income tax money please contact me at jc162782@yahoo.com Thanks alot.

This report was posted on Ripoff Report on 03/29/2011 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/turbo-tax-card/internet/turbo-tax-card-green-dot-corporation-this-company-is-a-total-fraud-and-scam-internet-711621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Turbo Tax Card

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?