Report: #1133892

Complaint Review: Turbo Tax / Intuit

  • Submitted: Wed, March 26, 2014
  • Updated: Wed, March 26, 2014
  • Reported By: Nail-them — Springfield New Jersey
  • Turbo Tax / Intuit
    21215 Burbank Blvd, #100, Woodland Hills CA 91367
    Internet, Select State/Province

Turbo Tax / Intuit VIRUS IN TURBOTAX DELUXE Internet 

Show customers why they should trust your business over your competitors...

1) bought Turbotax Deluxe on a disk through Amazon; 2)  installed it and began my Federal tax preparation; 3) It was going slow and taking long to go to varsious menus; 4) entered personal data, etc.  4)  after almost a hour later my computer crashed and got a blue screen; 5)  somehow got it running again and went back to TT; 6) same thing happened 2 times.

7) blue screen scared me enough to buy, install and run Advanced Systemcare Ultimate 7; 8) ASC 7 cleaned and indicated "Red Cliff" and a couple of other virus were removed; 9) then tried to run TT again; 10) no blue screen or crash, but TT ran slowly like turtle instead of turbo.

11) without more, got H&R block and almost finished the returns; 12) contacted support and spoke to rep in Chennai - Mr. Chetan Nambiar (Madras, India); said I can get a refund since I bought it from Amazon and sent a link; 13) used the link and requested a refund by email; 14) next day got an unsigned email from Intuit/Turbotax with the subject line stating "Case Closed".

15) I have preserved the disk as evidence.  A class action will chastise their arrogance.



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