Report: #1133892

Complaint Review: Turbo Tax / Intuit

  • Submitted: Wed, March 26, 2014
  • Updated: Wed, March 26, 2014
  • Reported By: Nail-them — Springfield New Jersey
  • Turbo Tax / Intuit
    21215 Burbank Blvd, #100, Woodland Hills CA 91367
    Internet, Select State/Province
    USA

Turbo Tax / Intuit VIRUS IN TURBOTAX DELUXE Internet 

Show customers why they should trust your business over your competitors...

1) bought Turbotax Deluxe on a disk through Amazon; 2)  installed it and began my Federal tax preparation; 3) It was going slow and taking long to go to varsious menus; 4) entered personal data, etc.  4)  after almost a hour later my computer crashed and got a blue screen; 5)  somehow got it running again and went back to TT; 6) same thing happened 2 times.

7) blue screen scared me enough to buy, install and run Advanced Systemcare Ultimate 7; 8) ASC 7 cleaned and indicated "Red Cliff" and a couple of other virus were removed; 9) then tried to run TT again; 10) no blue screen or crash, but TT ran slowly like turtle instead of turbo.

11) without more, got H&R block and almost finished the returns; 12) contacted support and spoke to rep in Chennai - Mr. Chetan Nambiar (Madras, India); said I can get a refund since I bought it from Amazon and sent a link; 13) used the link and requested a refund by email; 14) next day got an unsigned email from Intuit/Turbotax with the subject line stating "Case Closed".

15) I have preserved the disk as evidence.  A class action will chastise their arrogance.

 

 

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This report was posted on Ripoff Report on 03/26/2014 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/turbo-tax-intuit/internet-select-stateprovince/turbo-tax-intuit-virus-in-turbotax-deluxe-internetnbsp-1133892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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