• Report: #718430
Complaint Review:


  • Submitted: Sat, April 16, 2011
  • Updated: Sat, April 16, 2011

  • Reported By: Jon — Knoxville Iowa United States of America
Internet United States of America

TurboTax deceptive practises and double charge for upgrades, Internet

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I have been a TurboTax user for 3 or 4 years for my federal return and this year decided to upgrade to the Deluxe version so I could e-file my federal and state return   The upgrade was listed at $39.95 and would not be charged until completion and filing time. 

After completing my federal taxes I paid the charge on my credit card and completed e-filing my federal report.  Then I completed and attempted to file my state taxes and it requested that I pay the $39.95 charge again.  I assumed this to be an error so I wanted to contact technical services to clear up the problem.  Finding a contact number was extremely difficult (I believe now that this is intended) but after alot of digging I was able to file an "incident" report and THEN the site issued an incident ID and a phone number to contact them. 

Be aware that this number is an outsourced number and communication was extemely difficult. I was then advised by the "customer service" rep that there is a charge for both filings.  This fact is either not disclosed on their web-site or, more likely, conveniently hidden in fine print.  So add me to the growing list of ex-consumers of turbotax who they were able to scam one time.  Apparently they are content existing on the old adage that they would rather skin a sheep once then shear it many times.  I am done with these thieves.

This report was posted on Ripoff Report on 04/16/2011 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/turbotax/internet/turbotax-deceptive-practises-and-double-charge-for-upgrades-internet-718430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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