TurboTxt pushed $9.99 charge to phone bill and now claims signed up for it. Internet

This company started to charge me since July 2012, and I didn't realize until December 2112. i never download anything from my phone and never use my phone for anything besides phone calls. These were unlawful charges. When I asked them for refund, they refused. I never used the service and will not be interested in the info they provide whatsoever. I want my $ 59.96 back. This is a scam and this kind of company should not be allowed to continue existing. I will take them to the court.

By way of background, TurboTxt is a premium mobile text service that provides its subscribers with  weekly tips on the use of their smart phone which is sent via text message to their mobile phone.  The service is primarily marketed via mobile web.  Subscribers are awarded loyalty points for each text tip they receive and may request additional text tips in addition to those sent weekly.  Loyalty points are redeemable for merchandise and gift cards.  We currently charge $9.99 a month which appears on our subscribers mobile phone bills. 

We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA.  It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur.  Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred.  To further verify a prospective customer's registration for the TurboTxt service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message.  We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.   Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel.  We also include links to our Terms & Conditions and Privacy Policy. 

If you require any further information, please feel free to contact Customer Service at 877-399-5691.