In October 2005 we contracted on a home that was supposed to take 6 months to build. In February, Turnberry said the home we chose would not fit our lot. So we chose another lot that carried a 15k premium with it in lieu of our first choice. At the end of March our construction began. This was a brand new exterior design for the company and it had not been built elsewhere. Since my husband and I are in the business of selling new homes we knew that there would probably be challenges to overcome with this new design. No problem we were prepared for SOME challenges. What happened was slightly more than that. Our lot which began as a relatively flat home site, became a sloping lot and a crawl space 9 blocks high in the front was placed on it. Then the real big problems began. They started framing and they built the garage area up to high and were not able to make the home look like the picture that we bought it from. After multiple visits to the site with Ron Benkert, Eric Crabb and at the time VP of sales Eric Bentley, we were promised that this house would look like the picture we bought it from. Although I wasnt gaining too much faith in that because the superintendant said and I quote "We dont really look at those blueprints anyway" WHAT??? MANY MANY attempts were made to fix this area in front of the garage (see photos) and at the time the pedestrian door opening was about 10 foot tall. They also could still not get the arched portion where the window and roof line is correct (see photos) The trim inside of this area is still awful. It looks like they cut up a bunch of pieces of trim and glued it up there. Because of the constant delays with trying to fix this area over the garage this home didnt close until the end of November 2006. There were other issues along the way most of which we could let go due to the newness of the elevation but the wrong windows and exterior doors went in and we were consistantly told that the right ones were on order. It was like playing some kind of game, I had to tell them that the exterior didnt match what they were building. For example...Oh by the way the wrong door frame is in, our front door isnt that shape, the wrong windows are in thats not what the photo shows, Where is the trim over the upstairs windows like in the photo? We have a child who is 2 years old now and we are deathly afraid that she is going to grab a hold of a spindle on the staircase and fall through it. The spindles on the staircase are one of many items on our walk list that have not been completed, they are falling out of the holes and they have tried to repair them in several places with glue. As they continue to fall out you can see where the glue was. Missing stone outside the house and the brick stairs in the rear that they have now replaced 3 times. 1rst because they fell the wrong direction and water would not drain off them. Then they replaced them and they used the wrong mortar, again the 3rd time they were replaced they used the wrong mortar color again and now they will have to be replaced a 4rth time. The tile in our bathroom is unfinished and mortar is missing from it. The trim, paint and drywall are awful and caulking is slapped into open holes to cover it up and slopped around everywhere, stain is all over the stair spindles and cabinets too! Ridiculous! We had to argue with them about moving the floor vent in the kitchen which was directly under the cabinets and they couldnt even get the moulding around it! A couple of the concrete blocks in the garage were crushed and an attempt at a repair has been made and its awful! We have missing phone/data/cable outlets. They've not come to finish any of the walk thru items and we continue to be told that they will set a time frame for completion on these. They say that we accepted as a resolution to the exterior issue on our house a transom window in that area with a 7ft door. I paid $20,000 extra for this upgraded exterior design and I only got part of it and Im telling you right now that it is NOT acceptable. Down the street they are completing a home with that has the correct doors and windows and on the first try...go figure. We have stated that we will not accept this lame attempt to pacify us and we will not let them install the window and door they have for this until they get us the correct ones. We have received a letter from Turnberry Homes stating that they will not replace this door and window with the correct ones. My husband and I are very easy going people and we both work in the home building industry and know that building a home is not a perfect science. It is a builders willingness to handle situations like these that make make or break a persons experience. As you can see ours is pretty broken. We are prepared to go to the mat with this one and have bought a website called www.dontbuyturnberry.com
We wont let this go until they do what is right.
Brentwood (NORTHUMBERLAND), Tennessee
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