• Report: #1368307
Complaint Review:

Turnkey Auto Group

  • Submitted: Tue, April 18, 2017
  • Updated: Tue, April 18, 2017

  • Reported By: Alice — Denver Colorado USA
Turnkey Auto Group
2000 Palm Beach Lakes Blvd. W. Palm Beach, Florida USA

Turnkey Auto Group Kristina Roberts, Manager I was told a refund would be mailed when I cancelled but none came. W. Palm Beach Florida

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We bought a 4 year or 60,000 mile warranty on a new 2011 Prius for $2,555.00 on 12/11/14.  Our down payment was  $249 & monthly payments were $128.11.  We made our last payment around June 2016.  

I  sent a cancellation letter to Turnkey as we just bought another car & contract with Toyota Financial.  I was told a refund would be issued 60-90 days.   I forgot about the refund & a few months later I called.  I was told a check was mailed to me on 10-24-16.  I did not receive a check.

The check was mailed to a partial number of our house.  It is 21498 but the check was sent to 2149 by mistake.  A new check would have to be approved by all the department involved so I was to wait another 90 days.

Still no check came. I called Kristina Roberts and she sent me an e-mail stating because of one incident when my car battery died I was not entitled to a refund.  

Her e-mail showed my start mileage as 15,741 which is incorrect as it was a new car.  My end mileage was 25,460. 3 items were charged against my warranty.  

1. new battery

2. roadside assistance

3. check over battery when it died

Due to 3 charges and cancellation fees of 29%  I was not entitled to a refund.  They kept my full price of $2,555.00


This report was posted on Ripoff Report on 04/18/2017 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/turnkey-auto-group/w-palm-beach-florida-33409/turnkey-auto-group-kristina-roberts-manager-i-was-told-a-refund-would-be-mailed-when-i-c-1368307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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