Complaint Review: Turntable Basics - St Paul Minnesota
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- Author Confirmed
- Turntable Basics 550 N Lexington Parkway, St Paul, Minnesota U.S.A.
- Phone:
- Web:
- Category: Audio & Electronic Retail Stores
Turntable Basics THEY CHARGE YOUR CARD INSTANTLY, BUT DO NOT RESPOND TO COMMUNICATION St Paul Minnesota
*REBUTTAL Owner of company: This belt was backordered and has been shipped
Show customers why they should trust your business over your competitors...
I was in need of having a rare DUAL IDLE WHEEL re-built. Turntable Basics is the only company advertising this.
I ordered on-line, but wanted to confirm shipping details prior to sending them my part. I e-mailed and FAXED - no response. I was hoping they were just really bad at running their business, but by the sounds of it, this has happened to others before me.
I've been charged, and feel like a sucker now, but these things happen. To others, be careful.
I'm just REALLY glad, I didn't send them my idle wheel. These parts are nearly irreplaceable. The thought of it ending up in some dummy-mailbox really scares me.
Anonymous
Port Moody, British Columbia
Canada
This report was posted on Ripoff Report on 04/21/2009 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/turntable-basics/st-paul-minnesota-55104/turntable-basics-they-charge-your-card-instantly-but-do-not-respond-to-communication-st-p-445597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
This belt was backordered and has been shipped
AUTHOR: Turntable Basics - ()
SUBMITTED: Tuesday, July 23, 2013
Turntable Basics has served more than 50,000 customers in the last 12+ years. I stock more than 300 products and from time to time, some items are backordered. In the past, when orders are backed up and production, packaging and shipping all need to completed, email has been allowed to fall by the wayside. This is a one person operation, and there usually are not enough hours in the day to remain caught up on daily and long-term business tasks, particularly during times when the house or the car have required extensive repairs. I would like to convey my most sincere apologies for this lapse in judgment. Customer communications has been moved to the top of each day's priority list.
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