ED Magedson – Founder
Turtle shack6821 Industrial Ave. Port Richey, Florida USA
Turtle shack Requested refund on turtles they were not able to ship to Oregon SEVEN times - company has not refunded my money. It;s been over two months. Port Richey Florida
In March I ordered 3 red eared turtles and paid over $50. That species of turtle, as it turns out, can not be shipped to Oregon. So I talked to one of their reps on the phone and requested a refund. It was supposed to be processed in 48 hours. That was two months and seven request ago. I think that is theft.
So far I am lodging this complaint. Next I will complain to the Better Business in Port Richey. If that does not work I will contact the Florida Attorney General.
Do not send money to this company or use your credit card. There does not seem to reach anyone other than a salesclerk, and I've had a bad experience with their lack of knowledge of their company or who to contact farther up the line. I'm surprised they are allowed to sell on the internet.
This report was posted on Ripoff Report on 05/02/2013 12:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/turtle-shack/port-richey-florida-34668/turtle-shack-requested-refund-on-turtles-they-were-not-able-to-ship-to-oregon-seven-time-1047865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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