• Report: #1151861
Complaint Review:

Tustin Nissan

  • Submitted: Tue, June 03, 2014
  • Updated: Tue, June 03, 2014

  • Reported By: Hderakhshan — Irvine California
Tustin Nissan
30 Auto Center Drive Tustin, California USA

Tustin Nissan Rip Off!!! They are denying my trade in!! Tustin California

*Author of original report: They Made the Payments Finally

*Consumer Comment: Here is some inside information for you

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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I traded my near leaase end car and agreed on the price of a new lease believing the milage overage of the previous car is calcualted in the new monthly amount. After a few weeks I received a letter from Nissan, saying that I owe Nissan $2,800 fro early termination of my lease. i contacted Nissan and they said not only the dealership did not purchase my old car (although I'm paying for the milage overage as part of my new monthly payment) . 

I contacted the dealership several times and they tried to avoid me at first , but when I sat there and said I wont leave before i get an answer , one of the finance managers told me that I have no proof of the agreement and that I'm stuck with this payment . They even denied having received my car at all!!


I contacted Nissan to report this outrageous Fraud and Nissan says that the dealerships are independently owned and there's nothing they can do about it and that the dealership doesn't even respond to them.



This report was posted on Ripoff Report on 06/03/2014 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tustin-nissan/tustin-california-92782/tustin-nissan-rip-off-they-are-denying-my-trade-in-tustin-california-1151861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

They Made the Payments Finally

AUTHOR: Hderakhshan - ()

After contacting Nissan several times, I found out that my efforts paid off and the dealership started making payments towards the balance without even contacting me. within several weeks they finally made all the payments and the issue was resolved.

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#2 Consumer Comment

Here is some inside information for you

AUTHOR: Auto dealer fraud Investigator - ()


Let's talk about leases and how bad they can be for you. Let's say that you're looking at a $20,000 car that is the sticker price. If the car has a sticker price of $20,000 my question to you is would you pay $20,000. The price for a new car ? When you're buying a car you always want to get the best price possible if I see the car that was stickered at $20,000 I would only offer 16,500 and go from there.

But let's say on the other hand some slick talking hotdog car salesman talks you into leasing your next car. And the car has a sticker price of $20,000. Given the fact that you're not buying the car you're leasing it which would you focus on the monthly payment for the price ?

Most consumers only want to focus on the payment. That is exactly the wrong thing to do. What you do is you pretend that you're going to buy the car and negotiate profit not price. You can negotiate profit if you know what they paid for the brand-new car. 

If the hotdog salesman talk she went to a lease and to get you to focus on the monthly payment he is Working to structure the deal to where he makes a bigger commission check.

Focus on the profit of the car if the car is sticker to $20,000 try to get it for 16 five maybe two or $300 over invoice. And you tell him to make that price the dollar amount that you agree to THE CAP COST ON THE CONTRACT.....

If he is unwilling to do that to get up and walk out because let me explain..

If you get you to focus on the monthly payment and not the price. He can legally sell the car to the leasing company for 110% of the window sticker. In this $20,000 scenario. He would be selling the car to the leasing company for $22,000. Now who would PAY STICKER PRICE for a brand-new car or who would want to pay $2000 over the sticker price whether they are buying it for leasing it.

You focus on the structure of the deal and not the payment. If the deal is structured appropriately you will get a lower monthly payment..

What was the sticker price on the car you bought ?

What was CAP COST that was printed on the contract ?

How long did you lease the new car for ?

Did he sell you an extended warranty ?

If they sold you an extended warranty what was the name of the warranty company ?

Google the warranty company name And ad the word REVIEWS then Google it

Many and I mean many  automotive warranty companies have a bad reputation. And if you're leasing a car for 36 months why would buy a extended warranty ?

Maybe only want you to buy the extended warranty even though they know you do not need one,  just to put extra money in their pocket..


Did they try to sell you credit life and disability insurance ?

Did he try to sell you any all the crap in the finance department better known as the box ?

Did he give you a copy of the credit application that you filled out ?

Most dealerships do not want you to have a copy of the credit application you filled out and here's why.

They have you fill out a copy of the credit application and they take what information off of the credit application they want to use And place it in some software that 90% of the new car dealerships use. Fit if they really want to make sure that your deal gets funded they might add some fraudulent information in that software they might lie to the lender and tell the Lender you make a lot more money than you actually do. 


They do this to people that have great credit and they do this to people that they feel do not make enough money to qualify for the loan so they lie to the lenders behind your back..




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