Report: #1095353

Complaint Review: Twelvestone

  • Submitted: Tue, October 29, 2013
  • Updated: Fri, August 14, 2015
  • Reported By: Brian Morris — McCordsville Indiana
  • Twelvestone

    Valencia, California

Twelvestone Matt Skinner Investor Reboot - Twelvestone - Not Honoring Refund Valencia California

*General Comment: I was also Scammed by Matt Skinner

*Author of original report: Response

*REBUTTAL Owner of company: Uninformed Consumers Pay The Price

Show customers why they should trust your business over your competitors...

On August 23rd, 2013 I purchased a program called Investor Reboot for 2 payments of $97. The first one coming out on August 23rd, 2013. It was only a couple of audios that really didn't explain how to do any of the business specifics. As I was unhappy with the product, per their guarantee, On August 27, 2013, I requested a refund of the the initial $97 and not to charge the additional $97. I heard froma Chris Casiello and he stated I needed to fill out and sign this form to get my refund. Which I did on August 28th, 2013. After repeated phone calls and emails, I then heard back from Chris regarding the additional payment.



Your account has already been cancelled and you will not incur any future charges (which I have not).

Unfortunately it looks as though your emails were triggering into spam folders

Refund checks are mailed within 10-14 days. I am out of the office, however I will check the status and get you an update on Monday.



I never heard back. I have made repeated phone calls and email attempts from several email accounts to try and avoid spam filters, but no contact has been made and no refund has been issued.

I told them I would be posting on these sites and still nothing. I am just looking for my $97 back as promised.

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Updates & Rebuttals


#1 General Comment

I was also Scammed by Matt Skinner

AUTHOR: jose.garcia.1 - (USA)

He is a wife beater and a scam artist he scammed me of my time and thousands of dollars. Becarefull of this goon 

See his arrest record below 

Booking No.: 4367847       Last Name: SKINNER       First Name: MATTHEW       Middle Name: 

Sex: M       Race: W       Date Of Birth: **/**/****       Age: 38       Hair: BRO       Eyes: BLU       Height: 509       Weight: 207 

Charge Level: M   (Misdemeanor)


Arrest Date: 06/26/2015       Arrest Time: 2100       Arrest Agency: 0601       Agency Description: LASD-SANTA CLARITA VALLEY PATROL 

Date Booked: 06/26/2015       Time Booked: 2128       Booking Location: SCT       Location Description: STA - SANTA CLARITA VALLEY


Total Bail Amount: 50,000.00       Total Hold Bail Amount: 0.00       Grand Total: 50,000.00


Housing Location: - 

Permanent Housing Assigned Date: 06/26/2015       Assigned Time: 2128       Visitor Status: N 

Address:       City: 

Public Visiting Guidelines       

For County facility visiting hours, Please call (213) 473-6080 at Inmate Information Center.


Next Court Code: NHLC       Next Court Date: 06/29/2015       Next Court Time: 0830       Next Court Case: 9999999999 

Court Address: 23747 W. VALENCIA BOULEVARD       Court City: VALENCIAUPT


Actual Release Date: 06/27/2015       Release Time: 0818      


Case No.Court NameCourt AddressCourt CityBail Amt.Fine Amt.Court DateSent. DateSent. Day(s)Disp Code
9999999999       20,000.00  .00  06/29/2015     
PA08164201       30,000.00  .00       
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#2 Author of original report


AUTHOR: Brian Morris - ()

If you don't want dirty air online, then you should follow your own policy. I am just warning others. I do plenty of due dllience.. when I asked for a refund, you should not have said you would provide one and then just not. Ignoring emails is not good business nor is saying you will issue a refund and then not do it. This has been years now, and you are just now responding? 

Whatever.. I got my message out there. I think your response speaks for itself about how your business operates. It's not worth the $97 to fight you.. but I hope I saved some other people from getting ripped off. 

God Bless.

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#3 REBUTTAL Owner of company

Uninformed Consumers Pay The Price

AUTHOR: mskinner12stone - ()


Our Company is in business to make a profit.  As such we sell products that we stand behind.  However, we can't issue a refund to a consumer who did not perform their due diligence in researching the product prior to purchasing it.  It is not our responsibility to ensure that you understand what you are purchasing or the reasons you may have for purchasing the products or services offered.

You can't expect our Company to incur losses due to your ignorance.  If you want your refund you're welcome to take your chances in Small Claims Court.  Otherwise, I suggest that we take our differences off-line rather than airing our dirty laundry to the world.

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