Report: #1093221

Complaint Review: Twin Lakes Apartments

  • Submitted: Sun, October 20, 2013
  • Updated: Sun, October 20, 2013
  • Reported By: macadamia47 — Novi Michigan
  • Twin Lakes Apartments
    31790 US Highway 19 N
    Palm Harbor, Florida

Twin Lakes Apartments AIMCO The rip-off artists hit me with bogus charges after moving out Palm Harbor Florida

*Consumer Comment: AIMCO's Method of Operation

Show customers why they should trust your business over your competitors...

I regret renting at Twin Lakes, which is owned by AIMCO.

Approximately two weeks after I moved in (September 2012), I submitted a service request to have the master bathroom toilet fixed. As it turned out, both toilets were worked on and the toilet in the other bathroom was only made worse. It took three more attempts to fix it.

June 2013 is when the problems really began. One evening, I noticed that my a/c was leaking and making the carpet damp. I promptly called emergency maintenance and got it fixed (or so I thought). Two days later, I noticed that the carpet was very damp. The issue was only made worse! I submitted another request that evening and did what I could by soaking up the excess water with bath towels. A few days later, I noticed the smell of mildew emanating from the carpet. Long story short, I placed numerous service requests, emails, and phone calls to the leasing office. I eventually had to contact corporate. Well, finally the Maintenance Supervisor called and rudely asked what I expected to be done. I replied with how I wanted the stench out of my carpet as it had been there for nearly a month. 

October 2013 is when I vacated my apartment. On the day of move-out, I waited for nearly half an hour for the Maintenance Supervisor to show for the move-out inspection. Since I was getting irritated and was tired of waiting, I headed to the leasing office. I informed them that I had waited for nearly half an hour. I was nonchalantly told that he was probably performing another inspection and that I could wait if I wished. I then explained that I had to leave town and that they still needed my forwarding address as I told them that I would provide it once available. Well, instead of pulling my file or even my intent to vacate form, I was instructed to write it down on a scratch sheet of paper. I could not believe how unprofessional and disorganized they were!

Just a few days ago, I received my final account statement (via email) from Twin Lakes. I was appalled to find out that my final bill is $737.76! I am being charged for them to repaint the walls and replace the carpet. I know that it is common practice to paint the walls inbetween tenants. Moreover, I do not believe that I left the walls in bad condition. I understand there may have been a few smudges. But is that not part of normal wear and tear? As far as the carpet is concerned, I will admit that my cats did damage it in some spots; however, I cannot believe that the damage amount is as high as what Twin Lakes is stating. Also, I do not believe that the carpet was new when I moved in. 

Anyhow, I contacted AIMCO, who did not help in the matter of bogus charges. Just moments ago, I filed a complaint with the Florida Attorney General...

In addition to what I have mentioned above, parking at Twin Lakes (especially on the weekends) was a pain. There were numerous cars with no parking tags. Despite paying for a resident space, I often had to park a few buildings over in guest spaces.

As my lease went on, it seems that the quality of residents went downhill. There were several occasions where there was noise after midnight. I cannot count how many people ended up residing in a unit not too far from me!

In short, do not rent at Twin Lakes! You are better off renting from Turnbury at Countryside (where I lived before and moved due to construction issues on 19)! 

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#1 Consumer Comment

AIMCO's Method of Operation

AUTHOR: dcrsmama - ()

 AIMCO owns several apartment complexes across the US.  My research has shown they do the same thing everywhere. They did a similar thing to our friends, which gave us a heads up to wait on the inspection no matter how long it took...they still tried to do the same thing to us.

Our friends settled for an undisclosed amount fearing harm in his upcoming job search with a negative mark on his credit report.

Our result is somewhat ongoing...After a long discourse (in which AIMCO changed the items  for which they wanted us to pay, found themselves innocent of any wrong doing after an investigation on themselves, and referenced pictues of the documented irregularities from move in and from maintence requests as evidence)  through the BBB website, AIMCO would not drop the charges and turned over the account to NCC business services, a collection agency, again.

NCC business services (the collection agency AIMCO uses) reported us deliquint on our collections account.  This is in violation of the Fair Credit Reporting Act which requires them to report us as an account in dispute...since that is indeed the case.

So far the negative mark as it stands lowered our credit score 12 points.  We had quite an excellent score to begin with so there  is really no effect on our lives with this on our credit report.  We have disputed the information through the credit agencies and are awaiting that effect.  We are  allowed to dispute every 30 days.  If they do not respond then the negative mark comes off our report. 

So, my two cents, don't pay what you don't owe.  They can't win if they sue you, so they won't.  You can tell them not to contact you to collect, and they can't...same goes for their collection agency.  The worst they can do is slightly lower your credit score.  If anyone needs your credit report, you can tell them ahead of time about these nasty tactics and present them with your evidence about how you don't owe. 

Hope this helps.



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