Complaint Review: TWX Magazine / Synapse Group, Inc
- TWX Magazine / Synapse Group, Inc
- Category: Book & Magazine Publishers
TWX Magazine Subscription Rip-off / Synapse Group, Inc Manages Unauthorized automatic bank charge for magazine subscription renewal Staford, Connecticut Internet
Like many others, I had a unauthorized charge show up on my bank statement for renewal of a "free" TWX magazine subscription. I was irrate and took action. It was actually easy to get it removed. Here's how:
Call this toll-free number for the Synapse Group which is a third party that manages TWX magazine subscriptions. 1-877-294-1093 (Thanks to another report on this website!)
A real person answered immediately. He asked for basic name/address (no SS or credit card info) and found my "account". I simply asked the service rep exactly what was listed. He told me I had one magazine subscription and named the mag. I told him to cancel it immediately. After making several offers to continue the magazine at discount rates and free issues (which I declined), he cancelled it and said I would receive a full refund in 7-10 days.
He was very pleasant, not pushy. I hope it actually worked!
This report was posted on Ripoff Report on 10/11/2008 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/twx-magazine-synapse-group-inc/internet/twx-magazine-subscription-rip-off-synapse-group-inc-manages-unauthorized-automatic-bank-380325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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