TWX Magazine magazine subscriptions Internet

I originally purchased four magazine subscriptions from TWX to help support my granddaughter's Girl Scout troop. As each subscription expired I was charged for renewals that I did not authorize.

I called TWX at 800-773-3142 and after several attempts, got through to a customer service representative. These charges were made to my account four times during the period 5/21/07 to 6/09/07 so I had to call numerous times to address each charge.

The customer service representative told me it would take up to 72 business hours for my account to be credited. In fact, the 5/21 charge was credited on 5/23 and I am still waiting for credits to be made for the 5/31 and 6/9 charges. Pending debits will be removed within 24 business hours. TWX business days are Monday-Saturday each consisting of 12 business hours.

The customer service representative said to stop any future charges, he would enter a "do not solicit" in to my account.

John
Ponte Vedra Beach, Florida
U.S.A.