• Report: #425052
Complaint Review:

TWX Magazine

  • Submitted: Tue, February 17, 2009
  • Updated: Tue, February 17, 2009

  • Reported By:Holiday Florida
TWX Magazine
freebizmag.com/ivr Salt Lake City, Utah U.S.A.

TWX Magazine unauthorized charges on my bank card Salt Lake City Utah

*Consumer Suggestion: Read what you are agreeing to

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I discovered while checking my bank account on line that TWX Magazine had made four unauthorized charges to my checking account via my credit card/debit card. I had made a couple of purchases last February and as a thank you, I was offered magazine subscriptions for a year for only $2.00 a piece. Thinking that it was a good price, I paid the $2.00 per magazine. Little did I know that without any notice of expiration, the subscriptions are automatically renewed at the end of the year at more than the full price of a yearly subscription.

After googling TWX Mag., I discovered that this company is notorious for putting through these charges for their magazine renewals all the time. Mine came out to being charged over $100 and overdrew my account which I will probably be charged now a fee of $35.00 for each of the 4 transactions. When you call their phone number, there is no way that you get to talk to a human, it is all automated.

After spending 45 minutes on the phone with a non-human, some of my money will be refunded (so they said) but for me and my finances it's a little late for that now. I am filing this report because if I can do anything or be of any assistance to anyone who can put these people out of business, it will be my pleasure. What they are doing must be illegal somehow and they should be stopped.

Holiday, Florida
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 02/17/2009 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/twx-magazine/salt-lake-city-utah/twx-magazine-unauthorized-charges-on-my-bank-card-salt-lake-city-utah-425052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Read what you are agreeing to

AUTHOR: D K - (U.S.A.)

Did you bother to read the Terms and Conditions associated with the magazine subscriptions? I have signed up for those before and the Terms state that if you do not cancel within a certain amount of time, you will be charged. Be glad they gave you anything back, they did not have to. Next time I suggest paying more attention before giving your credit card away. Just because lots of people have also complained about them on the internet does not mean they did anything wrong, it just means that a lot of people did not read what they were agreeing to and now don't want to take responsibility for THEIR own actions.
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