Complaint Review: TWX Subscription Service - New York Select State/Province
- TWX Subscription Service New York, Select State/Province USA
- Phone: 1 800 330 0378
- Web: https://www.magcustomerservice.com/
- Category: Book & Magazine Publishers
TWX Subscription Service Incorrect Billing Amount New York
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Hello.
I have subscribed to Entertainment Weekly for a long time. When I renewed my current subscription online, I got a page with an offer to subscribe to TIME Magazine for one year at the cost of $19.99. I accepted that offer and authorized that amount to be withdrawn by TWX Subscription Service from my checking account.
When I accessed my checking account online, I saw that TWX had withdrawn $23.96 for the one-year subscription to TIME Magazine, rather than the offered amount of $19.99. I used a debit card rather than a credit card but will not make that mistake again.
I phoned TWX customer service and was put on hold twice while the female rep, whose name I do not know, supposedly looked up my account. After my second on-hold time, she came back on the phone line and mumbled some words I did not understand. Then the phone call was disconnected. when I re-dialed the phone number, I heard a busy signal.
I have attempted to reach TWX customer service online. I filled in all the information I could on the form provided. Each time I did that, I got an error message that my provided information did not match any existing account.
I realize that there is only a $3.97 difference between the TIME Magazine officer and the amount I was actually charged for the cost, but to offer one price and charge a different price is fraud and theft. TWX subscription services needs to be either thoroughly overhauled or shut down.
Thank you in advance for accepting my report.
This report was posted on Ripoff Report on 11/18/2013 06:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/twx-subscription-service/new-york-select-stateprovince/twx-subscription-service-incorrect-billing-amount-new-york-1100432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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