Report: #794477

Complaint Review: TXU ENERGY

  • Submitted: Wed, November 02, 2011
  • Updated: Thu, November 03, 2011
  • Reported By: ballymote — plano Texas United States of America
    Dallas, Texas
    United States of America

TXU ENERGY BEWARE TXU Welcome Bonus is a SCAM!!! Internet, Internet

*UPDATE Employee: TXU Energy

Show customers why they should trust your business over your competitors...

TXU deceived me to enter a 2 year contract with them with a promise of $150 prepaid visa card which TXU did not send. I called them up and told me that my account is not eligible te receive any welcome bonus since it already lapsed the 120 days for me to make a claim. How do I know that there is a time limit to make a claim? It was never explained to me when I signed up that I have to file a claim in order to receive the welcome bonus!!! I was told that I will receive a prepaid visa card in the mail. Shame on you TXU!!!
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#1 UPDATE Employee

TXU Energy


I am sorry to hear about your issue. I would like to see if I could help. 

Please email me at so we can discuss.

Thank you,
TXU Energy
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