Report: #396972

Complaint Review: TXU Utility

  • Submitted: Tue, December 02, 2008
  • Updated: Tue, December 02, 2008
  • Reported By: Killeen Texas
  • TXU Utility
    P.O. Box 660409
    Dallas, Texas

TXU Utility ELECTRIC Re-Calculated Bill to benefit TXU. Dallas Texas

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I'm gone several months of the year. TXU had permission through ACH withdrawal for my bill each month. I was gone February, March, April and May. My bills range from $20.00 to $127.00. No problem, the were paid. TXU said they thought the meter was dead, so they replaced the meter and re-calculated the bill with me then owing close to $1,000.00. When I leave for weeks or months at a time, I cut the circuit breaker off, except for the area of my telephone and freezer/refrigerator. I called and spoke with them, by name time and date. They brought it down to $500.00, Still not good. I asked them what kind of problem did my meter have, was is mechanical problem? I am not responsible for mechanical problems. The recalculation was in their favor. My electric will be cut off on 4 Dec 2008.

Crystal m.
Killeen, Texas
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