Report: #1141939

Complaint Review: TXU

  • Submitted: Sat, April 26, 2014
  • Updated: Sat, April 26, 2014
  • Reported By: chaka — waco Texas
  • TXU
    txu energy
    dallas, Texas

TXU txu ripped us off no good services watch out dallas Texas

*UPDATE Employee: We're Here to Help

*Consumer Comment: ok

Show customers why they should trust your business over your competitors...

I've a customer for 19yrs and they've went from good to bad.This company has really pissed me off.I'm a single parent of two on a fixed income. I recently moved to a new address and they charged me $ 370.52 for a deposit in March. And then in April they charged me $ 297.11 and for May they charged $ 235.25 outrages.This tdu charge is $72.97 for March and $67.96 for April.Who is this we're paying two company's why not pay the company it's coming from direct.They haven't tried to console me in no form on this matter.PLEASE HELP?

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#1 UPDATE Employee

We're Here to Help

AUTHOR: TXU Energy - ()

We appreciate your loyalty, and we’re here to help address your concerns. An initial security deposit may be required based on a customer’s credit score, which is outlined in the Terms of Service Agreement at the time of enrollment. The local Transmission and Distribution Utility (TDU) passes fees directly to all customers – no matter who the provider is. We pass this fee on to you with no markup for the cost of maintaining the poles, meters and wires in your area. We would be more than happy review the charges with you. Please email us at and include your account information and best contact number you can be reached. We’re here to help!

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#2 Consumer Comment


AUTHOR: Stacey - ()

 I have had TXU since I took my home over from my Grandparents who left it to me. It is 2690 square feet and my last bill was $245.00. SO have you been late on your bills in the past?? What is the reason they should console you?  They are not counselors.  You can sign up for average billing which helps -

Regardless if you are a single mother or not - if you have a late or no payment history then they can charge you fees.  If you cannot pay these fees the I suggest you either go to the for assistance. YEY you can log into a computer and make a complaint so you have electric and internet access.  IF you are that desperate I think you should think about your priorities.

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