Complaint Review: U-Haul - Internet Florida
- U-Haul Internet, Florida United States of America
- Phone:
- Web: U-haul.com
- Category: Moving Companies
U-Haul Dishonest, Untrustworthy, Web Based and Human LIES! Internet, Florida
*Consumer Comment: Customers Responsibility
*General Comment: I find this very interesting
*Consumer Comment: Very Confused...
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WOW.... In Ft. Pierce, Florida I requested a hitch to be installed on a
2004 Ford Taurus, BECAUSE, the U-Haul web site indicated that the car
would pull a 6 x 12 trailer.... The hitch install was scheduled, a phone
call to confirm it. On the day of the install, went to the location,
and NO HITCH AVAILABLE! Rescheduled for a few days out... AGAIN.... NO
HITCH, Not even ordered yet.... This same scene repeated itself a few
more times over a three week time span. We took the car to Certified
Automotive for a COMPLETE and THOROUGH check up... to make sure the car
would be ok to tow a big trailer! Got the trailer, loaded one Queen
size bed, Mattress, box spring, frame and headboard, one dresser, 14
totes and four large U-Haul boxes of personal effects, a dining table
and six chairs. Set out from Port St Lucie, Florida to Brigham City,
Utah! 166 MILES, The check Transmission warning indicator message came
on. Pulled off the road, checked fluid etc... Another driver pulled off
and told us that a town was about 8 miles ahead. We got back in the
car, and the warning was gone... We drove to the town of Ocala, Florida
and went to a convenience store to ask some information about auto
service, they informed us because of the time of day, to get a hotel and
check first thing in the morning. During the night, we decided it
would be best to trade the 6 x 12 trailer for a U-Haul truck and car tow
dolly. MY THOUGHT..SINCE WE HAD 12 DAYS ON THE TRAILER AND HAD
POSSESSION OF IT FOR LESS THAN 48 HOURS... THEY WOULD GIVE US SOME CREDIT
TOWARDS THE TRUCK RENTAL. NOT U-HAUL! Through U-Haul, we hired two
workers to help unload the trailer and reload contents onto a truck!
The workers were late, so wife and I unloaded the trailer out onto the
ground. Got the truck loaded, U-Haul brought over a car dolly trailer
to hook up onto the truck. In the process of checking lights, found the
right side lights not working, they determined it to be a bad LED
light, but they did not have one at that location, sent us to another
location to get an LED light. They tested it and determined it was the
LED light pig tail wiring. Replaced that, still did not work. So, they
said it must be the truck wiring, even though the truck was new and had
less than 2500 miles. They called one of their mobile techs... all
this is taking time, not minutes but hours. When the tech got there, he
determined it was a bad trailer, they replaced the trailer. This tow
dolly trailer it was the Left LED light. Went to a third trailer, Yeah,
success the lights worked, reloaded the car onto the dolly and had to
spend another night in the hotel before being able to leave. Have
contacted U-Haul to try and get refunded on some shared expenses.... all
to NO AVAIL! U-Haul will not have my business again.
This report was posted on Ripoff Report on 10/28/2012 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul/internet-florida-/u-haul-dishonest-untrustworthy-web-based-and-human-lies-internet-florida-961130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Customers Responsibility
AUTHOR: Ceadda - (U.S.A.)
SUBMITTED: Monday, October 29, 2012
Nope. In the US it would be the customers responsibility to verify their vehicle can do the towing. This removes the legal liability from U-haul in case of problems. It also accounts for vehicles that have been rebuilt/customized for towing, or may be aging poorly and not up to the job. Just checking a vin/model into a computer for verification would probably get them sued, often.
#2 General Comment
I find this very interesting
AUTHOR: Bubba - (Canada)
SUBMITTED: Monday, October 29, 2012
Ceadda i agree with you with one fact I would like to add:
In Canada the U Haul franchise is not allowed to rent a trailer with out confirming on their website that the vehicle is rated for the trailer. They do it every time I rent the car hauler for a race weekend. I tow with a full size 3/4 ton Diesel and they run it every time and record a code number for the search.
Don't they have to do that in the USA?
#1 Consumer Comment
Very Confused...
AUTHOR: Ceadda - (U.S.A.)
SUBMITTED: Sunday, October 28, 2012
The 6x12 trailer weighs, empty, over 2 times what your vehicle's manual (or a 3 second google search) says your vehicle can tow.
Your vehicles tow capacity is 1000 pounds. I'd be surprised if you didn't do permanent damage to the vehicles transmission having even attempted pulling that trailer with that car.
You should probably have someone check if you bent the frame of the vehicle as well. The strain may have pulled everything out of alignment.
I'm also unsure where exactly it says you can town a 6 x 12 trailer.
I would say try a small claims court if you need repairs, but U-Haul is likely to bring up the following points and get the case thrown out at your expense:
When i put in a 2004 For Taurus in the what can i tow area of the site, the only trailer i see that says it will work with a 1000# hitch rated vehicle is the sport trailer, with a total item limit of 465 pounds.
Someone at U-haul probably should have noticed large trailer + small vehicle, but then again I've owned a 2002 2 door vehicle that had a 3500 pound tow capacity.
It does say this on the U-haul site when you click on hitch/towing...
"When determining how much you can tow, it is also important to consider the maximum tow weight of your vehicle. Check your vehicle's manual or contact the manufacturer for this information."
I do see you mentioning having the vehicle checked at certified automotive, you might be able to get them for something since they should not have certified the vehicle to tow that kind of weight. That is, IF, they actually gave you anything that says it could tow that.
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