• Report: #949228
Complaint Review:


  • Submitted: Mon, October 01, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: citipearl — STATEN ISLAND New York United States of America
2727 N Central Ave, Phoenix, AZ 85004 Internet United States of America

U-Haul U-Haul Advertised Rates are a Joke Internet

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U-Haul states that their rates for vans or small trucks are $19.95 per day or $29.95 per day.  This is not even close to what they charge.  Excluding boxes (which I paid for prior to the move), everything was extra -so my $29.95 per day charge was estimated at at least $147 - and when the truck was returned late, the bill was more like $350.  And, I'd put in $50 worth of gas. 

The "check engine light" was on the entire time.  This was a local move within New York City so there weren't that many miles.  Then, they charged hourly for the truck being returned late (even though they were not even open for at least 14 of those hours).  

The difference between $29.95 per day and five times that alone should be enough to call them out for fraudulent advertising. 

However, an extra day cost another $200!

This report was posted on Ripoff Report on 10/01/2012 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/u-haul/internet/u-haul-u-haul-advertised-rates-are-a-joke-internet-949228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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