• Report: #189836
Complaint Review:


  • Submitted: Wed, May 03, 2006
  • Updated: Fri, May 26, 2006

  • Reported By:duluth Georgia
uhaul.com Nationwide U.S.A.

U-Haul Price Gouging ripoff Nationwide

*Consumer Suggestion: Here's how the one-way pricing works..

*Consumer Suggestion: Check Surrounding Areas to Return One Way Truck

*UPDATE Employee: supply and demand/one way rentals

*Consumer Suggestion: First place to call

*Consumer Comment: It's called "supply and demand"

*Consumer Comment: So different for same route

*Consumer Comment: According to their Web Site

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Will someone please explain to me why U-haul now charges outrageous prices to use their moving trucks for families who are trying to move back to Louisiana and Mississippi?!!!!!

The SMALLEST truck one-way from Atlanta to Louisiana is over $1100! Of course, that does not include tax, gas, no moving men, no dollie, no blankets, no wrap----just the smallest truck. Of course the bigger trucks are even more!

Is it right? Is it fair? Can these moving truck companies really do this to the people who are trying to move back home after the disaster. I would gladly pay $300-400 for a truck...whatever...something MORE REASONABLE! I feel this is just outrageous!

Can anyone help---Any suggestions on who I can call---I would love to talk to the Governor and ask her if she is even aware of this!!

Thank you for reading my complaint.

duluth, Georgia

This report was posted on Ripoff Report on 05/03/2006 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/u-haul/nationwide/u-haul-price-gouging-ripoff-nationwide-189836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Here's how the one-way pricing works..

AUTHOR: Steve - (U.S.A.)

All companies who do one-way truck rental base prices on inbound/outbound volume, basically like Robert said, supply and demand.

If a lot of trucks are going to Louisiana, that will create a surplus in Louisiana. Therefore, leaving louisiana will be cheaper as they need to get those trucks out of there.

Likewise, if you are in an area nobody is moving to, you will have a hard time finding an available truck. This makes the demand greater, and the price goes up.
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#2 Consumer Suggestion

Check Surrounding Areas to Return One Way Truck

AUTHOR: B. E. - (U.S.A.)

OK I ran a couple of trips for one ways on uhaul website

First from Atlanta Ga to New Orleans another Atlanta GA to Houston, TX. Ran the same trips on budget truck rental site

Atlanta to New Oreleans for 17 Truck

U Haul at $ 999
Budget at $ 749 actually their is 16

Atlanta to New Orleans for 24' Truck

U Haul at $ 1249
Budget at $ 1012

Atlanta to Houston for 17' Truck

U Haul at $ 791
Budget at $ 708 for 16'

Atlanta to Houston for 24' Truck

U Haul at $ 908
Budget at $ 909

So it seems it is best to shop not only the rental companies but the drop off point. To take the truck farther you save money. I used Houston as it is a major city in the area but I am sure if you work a little you could find a city closer to New Orleans to drop that will cost you less than returning the truck in New Orleans.
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#3 UPDATE Employee

supply and demand/one way rentals

AUTHOR: Chris - (U.S.A.)

It is true that there are different rates for a route depending which way you are going.supply and demand are a big part,but they do not "raise" the price to be unreasonable.
what actually happens is this, the price for a one way rental is set at first regardless of direction you are going by mileage and other factors. Then from there if there is a shortage of equipment at a destination,then they discount the rates, if there is an abundace of equipment, then the cost stays at the calculated basic rate.

As for a "round trip" as mentioned by another respondant,they do not do round trips, you will have to get 2 reservations to do a so-called round trip, so you will not save any money, but will cost way more to try a round trip verses a single one way trip.

Any other questions or comments for uhaul,you can go to uhaul.com and find everything you need to know,or call 1-800-GO-UHAUL ,or a local uhaul center(not a dealer) for your important questions.
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#4 Consumer Suggestion

First place to call

AUTHOR: Mike - (U.S.A.)

The first place to call would be other companies that rent trucks. I suspect the situation is the same with all of them, but it is essential to shop for price on such a major thing.

If everyone is returning, the trucks will be piling up in Louisiana and they will have to pay someone to bring your empty truck back to Atlanta. That cost is of course included in the rental charge. Do price out the option of driving the truck round-trip, it may be worth it.
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#5 Consumer Comment

It's called "supply and demand"

AUTHOR: Robert - (U.S.A.)

You want a truck. They have a truck. If they had hundreds of trucks and few people want one, the price would go down. When they have few trucks, and hundreds of people want one, the price goes up.

This is the same basic principle that affects the cost of everything...including crude oil.
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#6 Consumer Comment

So different for same route

AUTHOR: Bob - (U.S.A.)

I was checking on renting a truck one-way from Los Angeles to Albuquerque. It was around $1200. I then thought, how much from Albuquerque to Los Angeles (same route, same truck, same everything except heading west) - less than $500. No kidding. They charge more to go to places where they don't need trucks and less to places where they do them. So many people are moving back to Mississippi and Louisiana that there is going to be a huge surplus of trucks there - nobody leaving. It probably would be cheaper to rent the truck round-trip and take a bus back to MS or LA than a one-way rental.
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#7 Consumer Comment

According to their Web Site

AUTHOR: Dave - (U.S.A.)

From Duluth, GA to New Orleans, the small truck price is 899.00.

A 14' truck is 939.00 and a 17' truck is 999.00. One way moves are expensive. They probably raised the price because there's a lot of people moving back there, and very little moving out, that usually raises the prices of the trucks.
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