• Report: #912828
Complaint Review:


  • Submitted: Mon, July 16, 2012
  • Updated: Mon, July 16, 2012

  • Reported By: Rich''it — Other United States of America
2727 North Central Avenue Phoenix, Arizona United States of America

U-Haul 85004 U-Haul Refusal to Rent Phoenix, Arizona

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If you're driving a U-Haul truck for someone who's moving, make sure the person doesn't run into any problems with U-Haul's billing department. If they do, you're screwed if you want to rent equipment until the other person's bill is paid. 

I helped a friend move out of her house but she wasn't able to complete her intended trip. She unload her belongs into storage and returned the truck to the place from which she rented it, as instructed by a U-Haul representative. U-Haul's billing people disagreed and charged her for the full one-way trip plus the extra days, even though she didn't make the journey. She's in dispute with them over the bill.

My story comes in when I wanted to rent a trailer from U-Haul several weeks later but couldn't. Even though my name doesn't appear on the woman's financial contact, because I drove her truck -- they took a copy of my license for their records -- I'm denied service because of my "association" -- a U-Haul's rep's word, not mine -- with the person they consider owing them money.

First, U-Haul's employees are guilty of discussing someone else's financial business with me. She hired me to help her move, and her financial business with U-Haul is not my affair, nor should be discussed with me.

Secondly, this is nothing less than extortion: U-Haul's hoping I will put pressure on the woman so I can continue doing business with them. 

So what can I do? Not much it seems as this is U-Haul's "policy," as if policy is something written in stone. I filed a complaint with the BBB and all I got back was an email from a Natasha Young of U-Haul. I don't know who Ms. Young is. No signature was included in the email as to her title or office or phone numbers. This is what she wrote. I've omitted my name, but for the record, she addressed me by my first name, not Mr., so I guess we are on a first name basis.

Hello ***, 

I do apologize that you was not allowed to rent because the person you help moved has a pass due balance with U haul. You was denied because you placed your driver license on this rental so all the information that was on the customer contract was added to our do not rent list. I do apologize but this information can one be removed from the system until the balance is paid.

I did not modify Ms. Young's response in any way. Either U-Haul out-sources their work to countries where English is a second language or our education system is in serious trouble. 

This report was posted on Ripoff Report on 07/16/2012 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/u-haul/phoenix-arizona-85004/u-haul-85004-u-haul-refusal-to-rent-phoenix-arizona-912828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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