Complaint Review: U-Haul - Phoenix Arizona
- U-Haul 2727 N. Central Ave. Phoenix, Arizona USA
- Phone: 1-800-789-3638
- Web: uhaul.com
- Category: Auto & Truck Rental
U-Haul U-Haul International Environmental Fee = Profiteering & Deceptive Marketing Phoenix Arizona
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
U-Haul International now offers you the opportunity to engorge their corporate coffers by assessing an "Environmental Fee" to your truck rental! Their marketing PR is this is to fund their environmentally friendly extra equipment on their trucks, even to purchase environmentally friendly truck washing soap if their corporate customer service representative is to be believed.
According to U-Haul Customer Service this fee is supposed to be voluntary, however it is not optional on their web page, nor at their sales counters. There is no indication on the web reservation form, nor at the customer service counter during a rental transaction that the fee is not mandatory.
Customer service did refund the fee to me, after several requests. The first refund was without returning the sales tax. Then customer service told me it was not a taxable item (wrong) and finally returned the full amount, including the sales tax they had charged.
Rip off!! Profiteering in the name of the environment. Watch your wallet at U-Haul!!
This report was posted on Ripoff Report on 09/12/2013 10:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul/phoenix-arizona-85004/u-haul-u-haul-international-environmental-fee-profiteering-deceptive-marketing-phoeni-1084121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.