Uber Continued Unfair Treatment of Drivers San Francisco, Ca Nationwide

I have been an Uber driver since August 2015. I recently wrote a review regarding not being paid for a promotion Uber offered for referring a new driver. Uber stepped up after I posted my review on both Yelp and Ripoffreport and credited my account with the remaining amount they owe me. I have not received it yet so I can't count that issue as being resolved yet. Since then, I have experienced a much more serious issue.

On Thursday night, November 6, 2015 I picked up a group that realized my vehicle was an Uber XL when I arrived and decided to add an additional person to the trip. This has not been a problem up to this point. When the trip was over, I notified Uber of the additional passenger so they could make the adjustment to the trip as they have done numerous times in the past. This time, however I received an email from Uber support claiming I did not have a vehicle that qualified as an Uber XL and I would not receive the additional amount for the additional passenger, and that I can not take anymore passengers that my vehicle is equipped with seat belts for. I responded and explained that my vehicle was a Ford Expedition that has seat belts for 7 passengers plus the driver and has always qualified as an Uber XL in the past.

Friday night, November 7, 2015, Uber notified us of the pride festival in Palm Springs and requested drivers to go to the area as there was a large demand expected. I made the 80 mile drive down to Palm Springs. Shortly after I arrived, I received an email notification from a different Uber support person claiming she was stepping in for the original support person and that she had investigated my account and decided to deactivate my vehicle because it is a 2004 and Uber changed the date requirements to 2005 and newer in October. Here I was over 80 miles from home with a vehicle that had been deactivated. Here is the worse part of all of this.

When I signed on in August, the requirements were 2004 and newer. I paid the $30.00 to have my vehicle inspected by a mechanic and submitted the inspection to Uber for approval. I was under the impression that the inspection was good for one year before another inspection was needed. I also spent over $1,000.00 replacing the tires and front brakes preparing the vehicle for the upcoming El Nino winter season expected in the Los Angeles area. When Uber sent out notices in October that the vehicle requirements were being increased to 2005 or newer, it seemed to me the logical thing would be that my vehicle would still be good until my next inspection in August 2016. So now I have the costs of all of this preparation and can no longer use this vehicle to recoup the costs of preparing this vehicle for Uber use. To top this all off, Uber still refuses to compensate me for the additional passenger that I had already completed the trip for. It appears Uber is not interested in the fair and ethical treatment of drivers. Uber is more interested in policies and procedures without thinking them through. Not every situation is an "If this, then that" type of situation.