UBuyFurniture - Midweststore ubuyfurniture Defective furniture, poor customer service Internet

All in all this issue has been resolved.  The company did "try" and issue me a refund.  My concern was with how they went about it.  Most places I have done business with or have worked for has kept credit card information from its customers for at least 90 days.  The fact that a request for my credit card information through email, especially this day in age was allarming.  I would never give my credit card info over the phone, why would I give it IN WRITING through my email address.  Sorry, but with all the scams going around I had to protect myself.

Anyways,,, this issue has been resolved.

This customer did not get any run-around.  He contacted us and advised the item was defective. We asked for pictures, which showed defects. We immediately sent the customer a return shipping label for the item. By the time the customer returned the item, we advised him that his credit card information had expired from our Yahoo hosted website, and we would need him to contact us to give us the credit number so we could issue the refund, or we could mail a check.  We hear nothing back. We contact him again, advising we cannot issue a refund until we get the credit card information, as it has expired from our yahoo hosted site. The customer never contacts us again. He instead contacts his credit company, and they sent a letter. We contacted them an advised them that we did indeed owed the customer a refund, and we've been trying to issue it, but we never called us back.   We have been in business for a long time, make every oppotunity to resolve issues without an further expense to our customers, and we do not rip anyone off.