ED Magedson – Founder
Uhaul Allstar Storage McKinney TexasMcKinney, Texas USA
Uhaul Allstar Storage McKinney Texas Grossly overcharged for a 1 day rental. McKinney Texas
I rented a 26' box truck on Sunday, Nov.3, 2013 at 9 am from Uhaul (Allstar Storage in McKinney, Texas) for 1 day and traveled 24 miles. The truck was returned 8 hours later in the same condition as it was and the gas tank was filled with 4 gallons of gas within 2 miles of the rental facility. I returned the keys and paperwork and placed them in the drop box. I estimated my total charge to be around $65.
My credit card was charged $290.16! Hence, I tried to call Allstar Storage in McKinney several times for 5 days during normal business hours (M-F between 10 am and 5 pm cst). However, nobody answered the phone and there was no voice mail message.
So, I called the Uhaul corporate office. I finally spoke to a young lady at the regional office after being on the phone for approx. 1 hour waiting on hold and being transferred to 3 different departments. I explained what happened and she offered to refund 290.16- 65.90 and appologized for my inconvenience. I asked if Uhaul was willing to take any financial responsibility for 24% interest that had accrued on my credit card for 1 week on the $290.16, my time and frustration calling All Star Storage for 5 days (apparently they closed for "vacation" until Nov.25 according to the lady in the regional office), and over an hour of my time on the phone trying to remedy this problem with "corporate" Uhaul folks. She stated that there was nothing she could do about that. However, she was happy to grant me a refund for the monies Uhaul overcharged me.
I asked to speak to the regional manager. She replied that he was busy and would call me in less than 48 hours. Well, that was 3 days ago and still no call.
My credit card shows 3 separate charges now totalling $356.06 from Uhaul on that 1 day rental and there is no credit for the $290.16 as of 10:30 pm on 11/12/2013. So, now I am paying 24% interest on $356.06 for a 1 day truck rental that should had been $65.90! We'll see if the regional manager actually calls me back as promised.
Clearly, somebody at Allstar Storage made a mistake in billing. I'm ok with that. However, closing your store to go on "vacation" for 3 weeks without notifying your customers in case there is a problem is poor business practice. Finally, the Uhaul corporate office (regional and national) did not handle this issue professionally. I suppose Uhaul expects their customers to pay for the mistakes their employees and independant dealers make.
This report was posted on Ripoff Report on 11/12/2013 10:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/uhaul-allstar-storage-mckinney-texas/mckinney-texas/uhaul-allstar-storage-mckinney-texas-grossly-overcharged-for-a-1-day-rental-mckinney-t-1098934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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