• Report: #1120383
Complaint Review:


  • Submitted: Mon, February 03, 2014
  • Updated: Mon, February 03, 2014

  • Reported By: angel_2014 — Denver Colorado
2322 S. Federal Boulevard Denver, Colorado USA

Uhaul Scheduled appointment but service not available Denver Colorado

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I called this location 10 days in advance to have a hitch installed.  I had a reservation number and was to have the hitch put on in preparation for a trailer to be attached. 

Called the company on the morning of the service to make sure that I still had an appointment, and was told yes, I did.  When I showed up to have the service done, I was told that the hitch was not there, and there was no hitch at any other location in my city. 

This was a major inconvenience since I was moving, and needed to coordinate things so I could get moved.  I called customer service after the bad appointment experience and the girl was sweet and felt really bad, but could not reschedule my appointment or give me an accurate time when I could get the part.

Fortunately I was able to find another moving company.  I will never use Uhaul again. As a result of this inconvenience I had to fire 2 other companies who were involved in the move, because the timeline fell apart thanks to Uhaul. 


This report was posted on Ripoff Report on 02/03/2014 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/uhaul/denver-colorado-80211/uhaul-scheduled-appointment-but-service-not-available-denver-colorado-1120383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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