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Report: #1410419

Complaint Review: Uhaul - Los Angeles California

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  • Reported By: Joshua — Santa Monica California United States
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  • Uhaul 1600 s western ave Los Angeles, California United States

Uhaul Vengroff Williams inc They charged me fraudulent fees that were a direct result of their "new" vehicle which broke down on me Los Angeles California

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The rental van broke down on me and my phone was dead so I couldn't call any assistance. Every time i pushed the pedal my car would violently shake until I was driving down a side street and the van completely stopped moving only shaking.I was in a really unsafe spot and had a witness help me put the van in neutral to try and move it as far away from blocking the cars in the street as possible since the van wasn't moving at all anymore. I was really unsafe and a car almost hit me. I had checked the van, to see if I could fix it but there were no visible signs of anything except for the violent shaking and it completely stopping. I believe it was overheated but I'm not sure exactly why it did that as I am not a mechanic.

I had to call roadside assistance as soon as my phone turned on aka when I charged it, and when heading back to the van it was gone.  I was already on hold with them for a while , I  told them the issue as best as I could I was healing from a concussion at the time so stressful situations like that affect me . I told them it's their fault because the vehicle broke down and the lady on the phone told me they were going to take out the car the next day. I still had two days left already paid for that they never gave me. I find out that the van was left for four days in the impound even after the lady telling me it would only be one day before they get the van. I was very upset about them lying to me and asked to file mutiple disputes probably over 5. Sometimes they said they didn't even have record of times when I know I filed these disputes.

Finally after trying to get this resolved I spoke to a supervisor named Ray because Luis the manager of where i originally rented the vehicle at on 1600 S western was very rude and not helpful at all , and was trying to make it seem like its my fault because apparently this vehicle was so new that nothing could have possibly went wrong when i rented it ! After speaking with Ray as he tried rushing me off the phone he told me that I would only have to pay for one of the impound days and not be charged for the days or all the other impound fees beyond the one day storage which i believe was only $60.00 and that i wouldnt be charged for the days i didnt have it. However when I spoke to Luis who was demanding payment he told me that Ray have not told him that same information. I said to Lewis to get ray to call me back and I tried contacting Ray multiple times with no response. Come to find out that they still wanted me to pay for what I didn't owe and he never returned any of my calls .

I received a letter in the mail about two months later from Vengroff Williams Inc P.O. Box 34230 4155 demanding me to pay $1,129.08 for a "overtime charge" sent by Tony gray . This is disgusting to me how evil and deceiptful thsee people are and how they just lie to their customers and go behind their backs to try and make their life more difficult and stressful and benefit financially . I had perfect credit until now and it's for something I'm not even responsible for ! My bill should have came out to around 300 at the most however they wanna add these charges deceitful and expect me to pay , please help me someone.

This report was posted on Ripoff Report on 11/04/2017 07:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uhaul/los-angeles-california-90006/uhaul-vengroff-williams-inc-they-charged-me-fraudulent-fees-that-were-a-direct-result-of-1410419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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