Report: #408077

Complaint Review: Ripoff Report | Ultimate Medical Academy Recommended Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Ultimate Medical Academy trains students for careers in healthcare that make a difference in their lives. Ultimate Medical Academy, founded in 1994, as a nonprofit school, headquartered in Tampa with an additional campus in Clearwater. Ultimate Medical Academy offers programs on campus and online.

  • Submitted: Mon, January 05, 2009
  • Updated: Wed, August 23, 2017
  • Reported By: Clearwater Florida
  • Ultimate Medical Academy Recommended Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Ultimate Medical Academy trains students for careers in healthcare that make a difference in their lives. Ultimate Medical Academy, founded in 1994, as a nonprofit school, headquartered in Tampa with an additional campus in Clearwater. Ultimate Medical Academy offers programs on campus and online.
    Dr. Martin Luther King Jr. Blvd
    Tampa, Florida
    United States of America

Ultimate Medical Academy Verified TRUSTED Business REVIEW: At UMA, if it’s important to our students, it’s important to us. Students can always contact our student concerns hotline by visiting UMAcares.com. UMA is here to help each student find success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Ultimate Medical Academy recognized by Ripoff Report Verified™ as a safe trusted business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Ultimate Medical Academy for its full commitment to quality customer service.

Ripoff Report's discussions with Ultimate Medical Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Ultimate Medical Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

UMA’s senior administrators expect every employee to listen carefully to any student concerns. UMA has successfully trained thousands of students for careers in the allied health field and its staff are prompt in responding to inquiries. They are readily available for specific needs or questions that come up. UMA’s mission is to be a dynamic career school committed to empowering students to excel in the healthcare field. UMA strives to provide an educational experience that maximizes value to its students in a professional, supportive and ethical environment.

The students of UMA are the foundation of the school’s reputation. UMA realizes that without successful students, it would not be well-respected among students, alumni and employers. UMA works hard to develop a sense of community among its students so that students feel a sense of social pride and contribute back to the communities they live in. To lead this initiative, UMA staff support many nonprofit initiatives, including Habitat for Humanity, American Cancer Society, All-Children’s Hospital in St. Petersburg, and CASA (Community Action Stops Abuse), to name just a few.

Ultimate Medical Academy is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Dan Soschin during an onsite inspection held by a third party verification company with no biases towards Ultimate Medical Academy.

Ultimate Medical Academy is a career-focused school that specializes in educating and supporting students who plan on pursuing careers in allied health. Through this program not only are they provided with the tools needed to succeed, but are provided assistance in field placement within their specialty. Dan Soschin stated the following about his company, "we're a very support intensive school. We work with our students on an individual basis to help them overcome academic obstacles or anything else that's impeding their success academically or in life."

Leads for Ultimate Medical Academy are obtained through various forms of marketing. Primarily leads are obtained through students who express interest in their school through their website. Once a potential student has expressed interest in their school Ultimate Medical Academy will reach out to them and go through an interview process through an admissions team. This process with asses if their program fits the student's interest, needs, and aspirations.



CUSTOMER CARE & COMPLAINT RESOLUTION – ULTIMATE MEDICAL ACADEMY

During the on-site interview, Mr. Soschin was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Soschin stated, "The bottom line is we're a fairly large school. We have nearly 14,000 students and 40,000 alumni and obviously even more than that expressed interest in enrolling. So we're talking with 1,000s of people...so there's a number of different challenges a student could have." These issues can range from not understanding student loans, difficulties with technology, or receive poor feedback from a professor. In order to effectively handle this wide range of complaints, Ultimate Medical Academy has extensive processes for resolving issues. They have a student hotline that is made available to every student that is used to facilitate questions and concerns. Additionally, each student has a Learner Service Advisor who's goal is to help each individual student navigate the world of on-line learning. Mr. Soschin further stated, "In the world of education and financial aid and career service there's a lot of complexities so we're just here to help the student."

Ultimate Medical Academy has a wonderful reputation within the on-line learning community. This is largely due to their willingness to go above and beyond for their students. Mr. Soschin proceeded to give an example of this, "we have a number of students who are interviewing for new jobs. They can't always get to the interview because they don't have the right transportation...what we do is we have a national Uber corporate account and we'll just cover the cost of an Uber to and from the job interview." Additionally, if a student doesn't have the appropriate attire for a job interview Ultimate Medical Academy will send them appropriate apparel free of charge.

Ultimate Medical Academy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It just gives us an opportunity to continue helping students who have concerns. Helping address those concerns. Sometimes they don't know who to turn to so they turn to [Ripoff Report] and they alert us. That just gives us an opportunity to engage."

ULTIMATE MEDICAL ACADEMY – STATEMENT FROM THE PRESIDENT – DEREK APANOVITCH

" At UMA, we are committed to helping our students achieve success. When you enroll here, you don’t just receive career training via interactive online coursework or hands-on training at our Florida campuses—you also receive support from UMA at every step throughout your academic journey.

Our goal is to create a supportive environment where our students feel empowered to achieve their aspirations and goals. Once you become a UMA student, you will have access to our student services including financial aid assistance, academic help and tutoring, guidance resources and support for life situations, career services and so much more. Then when you graduate, you will become a part of our 40,000+ member Alumni Association and receive access to job search assistance and to our professional networking platform for alumni, among other benefits.

We are so proud of UMA’s community of learning and everything we have achieved together. We have provided in-depth support to thousands of graduates, and we would love the opportunity to do the same for you.

Ultimate Medical Academy’s team have expressed that they feel very confident doing their job but would be happy to speak with any student to further address an inquiry or concern. Ultimate Medical Academy takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "UMA provides me with a wonderful and supportive work environment that truly strives to embody each of it's six values - especially 'having fun and building energy'. Not only do staff genuinely believe in helping students, we have a fun time contributing positively to the workplace and our community."

Ripoff Report was pleased to learn that Ultimate Medical Academy’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction..





STATED IMPROVEMENTS FROM ULTIMATE MEDICAL ACADEMY

Ultimate Medical Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Ultimate Medical Academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Derek Apanovitch, Ripoff Report is convinced that Ultimate Medical Academy is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Ultimate Medical Academy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Ultimate Medical Academy It's all about the money to UMA Clearwater Florida



Ultimate Medical Academy promises a lot, but the promises are empty. When speaking to an advisor before attending classes, one is promised so much. Especially what is underscored is that one would be working in the medical field, where there are always jobs.

The classes were described to me as being six months long for an MCLA (Medical Clinical Lab Assistant). In fact, there are four mods which are about a month long each. So much work is crammed into that time to get students in and out of the school. It is almost like an assembly line. Into school, cram a lot of teaching into a short period, then out on externship.

After the four months of schooling one is given an externship site. For an MCLA, one must extern for 180 hours.

The complaint about the classes crammed together is because a student may have an issue with a medical clinical procedure, but is passed anyways. Other technical schools in the area ensure that all medical clinical procedures are done correctly at least fifteen times before the student may pass the class.

For the amount of money the school charges, the students deserve much better treatment. The faculty should care that the graduates reflect on how the school has trained them.

The cost of the program is expensive. If you are using Federal Student Loans, the school can only get about half of the cost from the government. The rest of the money is out of pocket, paid monthly.

Once one has finished externship the student is on their own. In this difficult economic atmosphere, MCLA jobs require experience and certification. For new graduates, if you are not hired from the externship site, jobs are difficult to find.

The rate of pay for this field, if one is lucky enough in this economic climate, to find a position is $9-$10 an hour.

To summarize, one is put through a factory like assembly line 4 month set of 4 courses. One is promised the moon before signing on the dotted line. One is ON THEIR OWN in this difficult economic climate after school and externship have been completed. The cost of attending this school is just too much money to throw away if one is not able to seek employment.

If being a medical assistant is what one really wants to do, research other schools, or try nursing.

Anonymous Clearwater, Florida
U.S.A.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/05/2009 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ultimate-medical-academy-recommended-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-ultimate-medical-academy-trains-students-for-careers-in-healthcare-that-make-a-difference-in-their-lives-ultimate-medical-academy-founded-in-1994-as-a-nonprofit-school-headquartered-in-tampa-with-an-additional-campus-in-clearwater-ultimate-medical-academy-offers-programs-on-campus-and-online/tampa-florida-33756/ultimate-medical-academy-its-all-about-the-money-to-uma-clearwater-florida-408077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#1 Author of original report

To the employee at the school, I find your comments insulting

AUTHOR: Anonymous - (U.S.A.)

You are receiving a paycheck from the school. I have more college credits than you will see in your lifetime. Don't think you will bite the hand that feeds you, do you?

We are in a recession. Yet UMA keeps pumping and pumping out students. Eventually, if the students cannot find jobs, it will reflect very badly on the school, and it will be closed down.

People, go to a community college. It is way less expensive than this school. Don't go to private schools. They are ripoffs and shams.
Respond to this report!

#2 Author of original report

To the employee at the school, I find your comments insulting

AUTHOR: Anonymous - (U.S.A.)

You are receiving a paycheck from the school. I have more college credits than you will see in your lifetime. Don't think you will bite the hand that feeds you, do you?

We are in a recession. Yet UMA keeps pumping and pumping out students. Eventually, if the students cannot find jobs, it will reflect very badly on the school, and it will be closed down.

People, go to a community college. It is way less expensive than this school. Don't go to private schools. They are ripoffs and shams.
Respond to this report!

#3 Author of original report

To the employee at the school, I find your comments insulting

AUTHOR: Anonymous - (U.S.A.)

You are receiving a paycheck from the school. I have more college credits than you will see in your lifetime. Don't think you will bite the hand that feeds you, do you?

We are in a recession. Yet UMA keeps pumping and pumping out students. Eventually, if the students cannot find jobs, it will reflect very badly on the school, and it will be closed down.

People, go to a community college. It is way less expensive than this school. Don't go to private schools. They are ripoffs and shams.
Respond to this report!

#4 Consumer Comment

So tell me why

AUTHOR: Missa - (U.S.A.)

The PCT course is more than the MCLA course in Clearwater? And tell me why a course with the exact same content + a CNA class on the end cost less than one without?

And tell me why all I wanted to do was be a CNA (not looking to become a nurse, not looking for riches) and I wasn't even given any information on the course? I was not expecting something for nothing, but I was completely ripped off in every possible way. So now I've got nothing for God only knows how much they're actually trying to charge me now.

I did my externship with an X-ray tech from the Tampa campus and she told me what a nightmare it was.

Should I scan some of the agreements and papers I was given quoting the prices on these courses? You try to tell me I'm incorrect when I have papers signed by the school on the prices of these courses?

Nice try. I'll post them if necessary.
Respond to this report!

#5 UPDATE Employee

It's more than what you will get from any community college!

AUTHOR: Alias - (U.S.A.)

First and foremost, let me clear the air w/ "Missa" on the PCT/MCLA programs. PCT is actually cheaper than the Medical Asst course - the Medical Asst course is $14,650 and the PCT course is $14,150. So the idea that you believe an admissions rep would try to "sell" you on the more expensive program is false. Secondly, if you were to come into any UMA school asking for nursing asst (b/c somehow you falsely believe that this is the golden paved road to the "nursing" field), I would tell you the course is only 5 weeks and there is no finanicial aid for this program (that's the gov't, not the school's doing) so start shelling out $1300 dollars and by the way, no one hires Nursing Assistants unless they're certified, so be prepared to take the $140 test afterwards and then once you are a CNA, you can look forward to working for NURSING HOMES for $9 an hour. Who wants that??? When yes, it takes more time and money to be a PCT than a Nursing Asst, but the students learn SO much more, earn more, and then can work for hospitals. And fyi - the gov't offers financial aid for PCT program.

Now, for those naysayers who think UMA (which I work for the one in TAMPA, by the way) is just the worst school ever, let's look at what the admissions reps and student services employees deal with. Perhaps, then, you can understand that we do SO much more for our students than any public community college or most private trade schools. I come in contact with students who want the world - meaning, they want short programs, completely free, and they want us to then put them into a career and guarantee them that they will be successful. Yet these same students (most of them but they're are a few exceptions) couldn't handle the rigors of a traditional school with 2 years of math and English and foreign languages and sitting in a class for hours listening to a professor speak at a podium. Heck, most of these students can barely pass a GED test. These same students also don't work, have children, have FELONIES, and have a myriad of lame excuses that stop them from being successful in life (my car broke down, it's too hot outside, my baby's mama keyed my car, etc etc). And yet they want it ALL. Even students who are college educated and working FT jobs seem to believe that becuase we offer an inch of services, they should be able to stretch it into a mile.

I wake up every day knowing that some of these students need a swift kick in the a*s to get going, tough love, if you will, and I am here to deliver it. In fact, I may be the only person in this student's life who cares enough to tell them that they are ridiculous if they want the Nursing Asst program to create a better life for them and their kids (b/c they wont - its pays too little) or that they better get it together and realize that college or higher education is NOT free and if you want a handout, you will never get far in life. And I don't care whose cousin/sister/auntie/neighbor told you that there is SO much help out there for single mothers who are not working - that doesnt mean schooling is going to be handed to you on a silver platter.

UMA offers job placement, we can offer leaves of absence if needed, and we only have a 4 day school week, with class times that can fit into almost every schedule. We have smaller classes than most and our teachers care about their students' success. So please save all the whining b/c you cannot take the skills we gave you and turn yourself into a positive aspect of the comuunity. Please talk to the 100s of our graduates that have.
Respond to this report!

#6 Consumer Comment

So true.

AUTHOR: Missa - (U.S.A.)

I filed the other report on this place. I'm really happy someone else did. I wish I would have discovered this site while I still lived in FL so I could have gotten other classmates to file.

The only good thing about this school was my teacher (Mr. Wally!)

Everything else was pure lies. After so long of looking, I still haven't found a job in the field. The school claims to help you with job placement, but you're really on your own.

I need to go update my report because they actually ripped me off really bad with my financial issues (trying to say I owe them over $20,000 when the MCLA program I was in was only about $11,000).

Good luck in your job search. I had to seek employment elsewhere and am now working in a call center. So much of my time and money has been wasted :[
Respond to this report!

#7 Consumer Comment

So true.

AUTHOR: Missa - (U.S.A.)

I filed the other report on this place. I'm really happy someone else did. I wish I would have discovered this site while I still lived in FL so I could have gotten other classmates to file.

The only good thing about this school was my teacher (Mr. Wally!)

Everything else was pure lies. After so long of looking, I still haven't found a job in the field. The school claims to help you with job placement, but you're really on your own.

I need to go update my report because they actually ripped me off really bad with my financial issues (trying to say I owe them over $20,000 when the MCLA program I was in was only about $11,000).

Good luck in your job search. I had to seek employment elsewhere and am now working in a call center. So much of my time and money has been wasted :[
Respond to this report!

#8 Consumer Comment

So true.

AUTHOR: Missa - (U.S.A.)

I filed the other report on this place. I'm really happy someone else did. I wish I would have discovered this site while I still lived in FL so I could have gotten other classmates to file.

The only good thing about this school was my teacher (Mr. Wally!)

Everything else was pure lies. After so long of looking, I still haven't found a job in the field. The school claims to help you with job placement, but you're really on your own.

I need to go update my report because they actually ripped me off really bad with my financial issues (trying to say I owe them over $20,000 when the MCLA program I was in was only about $11,000).

Good luck in your job search. I had to seek employment elsewhere and am now working in a call center. So much of my time and money has been wasted :[
Respond to this report!

#9 Consumer Comment

So true.

AUTHOR: Missa - (U.S.A.)

I filed the other report on this place. I'm really happy someone else did. I wish I would have discovered this site while I still lived in FL so I could have gotten other classmates to file.

The only good thing about this school was my teacher (Mr. Wally!)

Everything else was pure lies. After so long of looking, I still haven't found a job in the field. The school claims to help you with job placement, but you're really on your own.

I need to go update my report because they actually ripped me off really bad with my financial issues (trying to say I owe them over $20,000 when the MCLA program I was in was only about $11,000).

Good luck in your job search. I had to seek employment elsewhere and am now working in a call center. So much of my time and money has been wasted :[
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.