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Report: #346540

Complaint Review: Ultimate Warranty Corporation And CARRG - Rocky River Ohio

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  • Reported By: Cedar Rapids Iowa
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  • Ultimate Warranty Corporation And CARRG 21360 Center Ridge Road Rocky River, Ohio U.S.A.

Ultimate Warranty Corporation And CARRG Told to pay for service myself to be reimbursed, then told no funds Rocky River Ohio

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I purchased a service agreement from Ultimate Warranty Corp. with the purchase of a used vehicle in 2004.

Just recently I needed to make a covered repair to the vehicle. My first problem encountered was a rude customer service rep. who told me the repair was not covered under my warranty, I told her it was, then she told me I needed to authorize the repair first, that is why I was calling.

The service center repairing my vehicle called Ultimate Warranty the next day. The repair was authorized, but they were instructed to have me pay the full amount for the repair, then I would be reimbursed. After paying the bill, I called Ultimate Warranty the next day to see when I would be reimbursed. I was told there was no time frame for payments. When I asked what that meant, I was told they didn't know when I would receive any money. I asked why, and I was told that Ultimate Warranty was no longer a company and that their claims were being administrated by CARRGG, and there were no funds available to make payments. Now I have spent $1500 on a useless extended service contract and $340 on a repair that should've been covered by them. I should have been notified about the business closing when authorizing the repair. I have no idea when or if I will recieve a reimbursement. EHRG!

Sandy
Cedar Rapids, Iowa
U.S.A.

This report was posted on Ripoff Report on 07/01/2008 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ultimate-warranty-corporation-and-carrg/rocky-river-ohio-44116/ultimate-warranty-corporation-and-carrg-told-to-pay-for-service-myself-to-be-reimbursed-t-346540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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