I recieved a call from this company offering a free bottle of herbal diet pills, and accepted upon being assured that I could call after recieving them to cancel any further shipments and not be charged. I was assured that the only charge that would be made to my credit card would be a four dollar shipping fee. After agreeing to this, I immediately regretted giving out my CC#, and checked the company out on the web.
I quickly found that ripoffreport.com has several in depth complaints, and that the Utah Better Business Bureau has had 207 complaints with them. I immediately wrote an e-mail demanding to be removed from shipment list, and for my CC# to be deleted. The next day, I called and said the same to customer service. They politely agreed and told me that they had removed my name.
The very next day, I called back, and again asked them to remove my name and credit card from their system and cancel any future orders, and they told me the same thing. I then asked them how it was possible that they were removing my order and information at that time, when I had been told that had already happened the day before. The operator promptly hung up on me. I called back but recieved no answer, continued calling for the next three days and got no answer. I can only assume they have a caller ID and block numbers of people who catch on to them.
That was all, I believe, about two months ago. Today, after returning from an extended thanksgiving visit to my grandmothers in Salt Lake City, I find a letter in my mailbox containing an "exercise program" CD from them, and a paper "membership card". I checked my bank statement online, and find I have been charged $24.00 for this. And, because I am currently carefully living check to check, paying off student loans, I finish each month with about $20 in my checking account; which means that with this unauthorized pilfering of my account by this company, I now owe my bank an additional $40 in overdraft fees.
I simply do not know how companies like this are allowed to stay in business. If someone can explain to me how someone who finds your wallet on the street and uses your credit card can be convicted of a felony, go to jail, and forever lose the right to vote, but someone who has obtained your credit card number through deception, has been repeatedly told they may not under any circumstances use it, and then do it anyway, and get away with it time and time again, with no legal action brought against them, is beyond me. It seems in Utah they place more emphasis on policing where and when a person can buy a beer than on blatant theft.
San Diego, California