Umpqua Bank Drilled safety deposit box and removed contents without attempting to contact owner Internet

I went to my local bank to pay a overdraft fee that was for a charge on my account I did not make. I had learned that a charge had gone though on my business account for a payment to a online entity I did not make. After 4 months of no one contacting I discovered the $10.00 payment had made two $33.00 overdrafts and accrued $5.00 a day for the entire duration. I planned on paying the fee and then close all accounts. Well they closed it for me and sent it to collections before i got there. But not before emptying my personal savings account for more then the original fee which started the stoneball. Well I was ok with this(well not really but). So I asked to close my safe deposit box. I had brought my keys. They  told me it had been drilled and sent off to estate auction. I told them I had 45000.00 in rare coins what do you mean drilled. They told me they had tried to notify me. They had both my personal and work phone and my address. I checked my phone records and no mail ever came from them. On top of this I had been into the bank monthly if not weekly to deposit money from my business in the same branch my box had been in up until the last four months which i had closed my local business. Anyway they insisted it had been sent to state and every effort to contact me was made. Later I learned that the free safe deposit box I had opened with them was not free. Just a one year deal(still trying to find my copy of the paperwork).

They told me I had not paid my box and they waited 6 months before drilling it.

My question is why did they not notify me.

Could they not of told me i owed 50.00 when I came into make a deposit.

Would there computer not try to tell them to tell me.

Would it not try to make me pay for it before depositing into account box was linked to.

I made a mistake of disclosing the contents to a bank employee before such incident.

Long story short after a very long fuss and paying nearly $500.00 for a 10.00 overdraft and a 50.00 safe deposit fee I discovered the bank still had my safe deposit contents and they were not sent away. This only came to light after paying money and insisting contact information with management above the store level.

Did they nearly rip me off or what.

Is this normal?

Was someone at the bank attempting to steal said contents.