Complaint Review: United Airlines - Mount Prospect Illinois
- United Airlines Mount Prospect Mount Prospect, Illinois U.S.A.
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- Category: Airline Companies
United Airlines $ 50,- travel voucher for missed connection, lost luggage, 3 hour delay Mount Prospect Illinois
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eight months ago my son and my wife received a $ 150,- travel voucher (for future travel on United) because their domestic flight (economy) was 2 hours late.
this year a had to go to Cologne, Germany for business (business class) United made me miss my connection in London because their plane was 3 hours late and on top my luggage got lost. I had to buy myself new clothes for the business meeting, arrived late due to the extra time that i needed for shopping.
United employee at Heathrow airport told me that there were no flights when i asked for a supervisor it was "there is no supervisor here and if there was one he would tell you the same..."
she wanted me to go to a different terminal to talk to a manager (going through immigration that would have taken over an hour standing in line). when I talked to the Lufthansa desk they made a phone call and suddenly there was a United supervisor. this supervisor was able to put me onto a plane to Frankfurt that left about an hour later. I had to rent a car in Frankfurt and drive to Cologne.
all what United was going to offer as "compensation for my inconvenience" was a $ 50,- travel voucher for future travel. I even talked to a manager after returning but obviously what I had experienced was quite normal for this company. this was definitely the last time these guys got my business.
Steve
Phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 09/04/2008 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-airlines/mount-prospect-illinois/united-airlines-50-travel-voucher-for-missed-connection-lost-luggage-3-hour-delay-mo-369865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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